A two hour exam at the end of the Semester (LO 1, 2, & 3)
Part A being multi choice questions 50% - suggested time 50mins
Part B being Short written questions 50% - suggested time 70mins

- Understanding and defining the role and context of operations: effective operations management - the activities of operations management - the strategic role of operations -
- The design of products and services: designing processes - the volume variety effect on design - from concept to specification.
- Planning and control of resources: the nature of planning and control - capacity management, inventory control, and supply networks
- Workforce management and Job design: the design of jobs - behavioural approaches to job design.
- Operations improvement: measuring and improving performance - quality management and excellence models
- The operations Challenge: globalisation - social responsibility - environmental responsibility

Business Library
Internet
PC with 'Office' software
Case Library

Heizer J. & Render B. (2008), Operations Management, 9th Edition. Prentice Hall, (ISBN 013 813454-5)
Johnson R. & Clark P. (2005). Service Operations Management. 2nd Edition. FT Prentice Hall. (ISBN 0 273 68367 5)
Slack N., Chambers S. & Johnson R. (2007). Operations Management, 5th Edition. FT Prentice Hall. (ISBN 0 273 70847-6)

The learning strategy for the module requires students to commit 150 learning hours (including assessment) of this there will be 12 hours of class support and 138 hours of independent and self directed study. Support will also be given by access to Scheduled Tutor Office Hours to support the module. Extensive learning support material will be provided on Blackboard for the module.

The lecture / tutorial pattern may vary with some activities taking place in medium sized workshop groups.
There will be formative assessment to monitor progress during the module, in addition to the summative assessment exam