The focus of this award is on a mix of independent as well as directed study.

Contact Hours (30) on this module means your on-screen hours engaging with the online study materials contained within the `Course Information', `Course Documents' `Communication' and `Assignments' sections of the module virtual learning environment (VLE) and undertake the assessed seminar.

Independent Study (120) means on-line and off-line activity including working on tasks/exercises/activities and within the discussion forums, relevant background/supplementary reading, and assessment preparation and completion.

This module will be delivered by the use of a VLE

The VLE will provide a structured environment for progressing through this module. The `Course Information' section contains essential module information, the award handbook, the module descriptor and a section, which contains the aims and objectives of the module. The `Course Documents' section contains all the study material necessary to complete the module. Within the communication section there are a number of forums, which will enable interactive, asynchronous discussion, which supports student learning and allows for formative assessment of individual progress.

The module provides an introduction to the key rules and principles governing consumer law in England and Wales. It aims to build on legal knowledge already acquired to enable those taking the module to locate, understand and apply legal rules relevant to the consumer in an advice work context.

Topics to be included, in line with the CLS Quality Mark Standard for Generalist Help include:

- Contractual and tortious liability in the consumer context.
- Overview of consumer protection legislation
- Credit agreements
- Defective goods and services and refusal to supply goods and services
- Disability Discrimination Act 1995 in the consumer context
- Redress and enforcement of consumer law

This module will be assessed by the successful completion of an assessed seminar (500 words). This represents 30% of the assessment for this module which contributes to learning outcome 3
and
A case study based assessment of 1500 words. This represents 70% of the assessment for this module which contributes to all LOs

In order to pass this module students must achieve a minimum of grade point 2 in the online seminar and an average grade point 4 overall.

None

Lowe, R. and Woodroffe, G. (2007) Consumer Law and Practice, 7th ed. London, Sweet & Maxwell,

Computing facilities will be needed to access material on the web and specialist on-line databases.