Module Descriptors
INTERVIEWING SKILLS (DL)
ADVC40094
Key Facts
Faculty of Health Sciences
Level 4
15 credits
Contact
Leader: Helen Robson
Email: H.R.Robson@staffs.ac.uk
Hours of Study
Scheduled Learning and Teaching Activities: 30
Independent Study Hours: 120
Total Learning Hours: 150
Assessment
- ASSIGNMENT weighted at 50%
- ASSIGNMENT - SECOND ASSIGNMENT weighted at 50%
Module Details
Module Special Admissions Requirements
Nil
Module Texts
? Thompson N People Skills, London, Macmillan, (1996)
? Trevithick P Social Work Skills a practice handbook, Buckingham, Open University, (2000)
? Keats D Interviewing ? a practical guide for students and professionals, Buckingham, Open University, (2000)
? Trevithick P Social Work Skills a practice handbook, Buckingham, Open University, (2000)
? Keats D Interviewing ? a practical guide for students and professionals, Buckingham, Open University, (2000)
Module Resources
? Computer with Internet capacity and a CD Rom drive
? Key Texts
? Induction week workshop
? Key Texts
? Induction week workshop
Module Learning Strategies
The focus of this award is on a mix of independent as well as directed study. There is an opportunity to undertake a range of collaborative work with other participants on-line.
Contact Hours (30) on this module this means your on-screen hours engaging with the online study materials contained within the `Course Information?, `Course Documents? `Communication? and `Assignments? sections of the module virtual learning environment (VLE).
Independent Study (120) means on-line and off-line activity including working on tasks/exercises/activities and within the discussion forums, relevant background/supplementary reading, and assessment preparation and completion.
This module will be delivered by the use of a VLE `Blackboard?.
The VLE `Blackboard? will provide a structured environment for progressing through this module. The `Course Information? section contains essential module information, the award handbook, the module descriptor and a section, which contains the aims and objectives of the module. The `Course Documents? section contains all the study material necessary to complete the module, together with activities associated with this material. Within the `Communications? section there are a number of forums, which will enable interactive, asynchronous discussion, which supports student learning and allows for formative assessment of individual progress.
Participants are encouraged to communicate with the tutor and their fellow students using email, telephone, the discussion forums and the bulletin board in the gateway and to do so if there are matters needing assistance and support.
Web-based material will be utilised to support all aspects of the module, providing links to latest Government information and latest case law and legislation.
As this is a distance learning award, participants will need to adopt a disciplined approach to study and work for example by ensuring that activities, tasks and assignments are completed within specified time limits and that discussion with others takes place
Contact Hours (30) on this module this means your on-screen hours engaging with the online study materials contained within the `Course Information?, `Course Documents? `Communication? and `Assignments? sections of the module virtual learning environment (VLE).
Independent Study (120) means on-line and off-line activity including working on tasks/exercises/activities and within the discussion forums, relevant background/supplementary reading, and assessment preparation and completion.
This module will be delivered by the use of a VLE `Blackboard?.
The VLE `Blackboard? will provide a structured environment for progressing through this module. The `Course Information? section contains essential module information, the award handbook, the module descriptor and a section, which contains the aims and objectives of the module. The `Course Documents? section contains all the study material necessary to complete the module, together with activities associated with this material. Within the `Communications? section there are a number of forums, which will enable interactive, asynchronous discussion, which supports student learning and allows for formative assessment of individual progress.
Participants are encouraged to communicate with the tutor and their fellow students using email, telephone, the discussion forums and the bulletin board in the gateway and to do so if there are matters needing assistance and support.
Web-based material will be utilised to support all aspects of the module, providing links to latest Government information and latest case law and legislation.
As this is a distance learning award, participants will need to adopt a disciplined approach to study and work for example by ensuring that activities, tasks and assignments are completed within specified time limits and that discussion with others takes place
Module Additional Assessment Details
WHICH WILL BE ASSESSED BY
1. A 1,250 word assignment 50%
(learning outcome 1)
2. A 1,250 word analysis of a live interview 50%
(learning outcomes (1&2)
* Students are reminded that permission to use live interview material must be secured from service users and that confidentiality and anonymity will be maintained.
1. A 1,250 word assignment 50%
(learning outcome 1)
2. A 1,250 word analysis of a live interview 50%
(learning outcomes (1&2)
* Students are reminded that permission to use live interview material must be secured from service users and that confidentiality and anonymity will be maintained.
Module Indicative Content
This module provides a theoretical and practice-based introduction to core interviewing skills, which are essential to advice work. Particular topics will include:
? Aims, purposes and structure of an interview;
? Questioning and information gathering skills;
? Advising Skills;
? Telephone answering skills;
? Non verbal communication skills;
? Making effective contact with individuals and organisations for a range of objectives.
? Listening actively to others, engaging appropriately with the life experiences of enquirers, understanding accurately their viewpoint, and overcoming personal prejudices to respond appropriately to a range of situations.
? Aims, purposes and structure of an interview;
? Questioning and information gathering skills;
? Advising Skills;
? Telephone answering skills;
? Non verbal communication skills;
? Making effective contact with individuals and organisations for a range of objectives.
? Listening actively to others, engaging appropriately with the life experiences of enquirers, understanding accurately their viewpoint, and overcoming personal prejudices to respond appropriately to a range of situations.