Module Descriptors
CONSUMER ADVICE 1
ADVC40107
Key Facts
Faculty of Health Sciences
Level 4
15 credits
Contact
Leader: Emor Porteous
Email: E.M.Porteous@staffs.ac.uk
Hours of Study
Scheduled Learning and Teaching Activities: 40
Independent Study Hours: 110
Total Learning Hours: 150
Assessment
- ON - LINE SEMINAR weighted at 30%
- CASE BASED STUDY weighted at 70%
Module Details
Module Additional Assessment Details
This module will be assessed by the successful completion of an assessed seminar (30%) which contributes to learning outcome 3
and
A case study based assessment of 2000 words. this represents 70% of the assessment for this module which contributes to all LOs
Students must pass both elements of assessment in order to pass this module.
and
A case study based assessment of 2000 words. this represents 70% of the assessment for this module which contributes to all LOs
Students must pass both elements of assessment in order to pass this module.
Module Indicative Content
The module provides an introduction to the key rules and principles governing consumer law in England and Wales. It aims to build on legal knowledge already acquired to enable those taking the module to locate, understand and apply legal rules relevant to the consumer in an advice work context.
Topics to be included, in line with the CLS Quality Mark Standard for Generalist Help include:
- Contractual and tortious liability in the consumer context.
- Overview of consumer protection legislation
- Credit agreements
- Defective goods and services and refusal to supply goods and services
- Disability Discrimination Act 1995 in the consumer context
- Redress and enforcement of consumer law
Topics to be included, in line with the CLS Quality Mark Standard for Generalist Help include:
- Contractual and tortious liability in the consumer context.
- Overview of consumer protection legislation
- Credit agreements
- Defective goods and services and refusal to supply goods and services
- Disability Discrimination Act 1995 in the consumer context
- Redress and enforcement of consumer law
Module Learning Strategies
The focus of this award is on a mix of independent as well as directed study. There is an opportunity to undertake a range of collaborative work with other participants on-line.
Contact Hours (40) on this module this means your on-screen hours engaging with the online study materials contained within the `Course Information', `Course Documents' `Communication' and `Assignments' sections of the module virtual learning environment (VLE) and undertake the assessed seminar.
Independent Study (110) means on-line and off-line activity including working on tasks/exercises/activities and within the discussion forums, relevant background/supplementary reading, and assessment preparation and completion.
This module will be delivered by the use of a VLE `Blackboard'.
Contact Hours (40) on this module this means your on-screen hours engaging with the online study materials contained within the `Course Information', `Course Documents' `Communication' and `Assignments' sections of the module virtual learning environment (VLE) and undertake the assessed seminar.
Independent Study (110) means on-line and off-line activity including working on tasks/exercises/activities and within the discussion forums, relevant background/supplementary reading, and assessment preparation and completion.
This module will be delivered by the use of a VLE `Blackboard'.
Module Resources
Computing facilities will be needed to access material on the web and specialist on-line databases.
Access to appropriate texts, legislation and case law
Access to appropriate texts, legislation and case law
Module Texts
Lowe, R. and Woodroffe G. Consumer Law and Practice, 7th ed. London, Sweet & Maxwell, 1999 ISBN: 9780421959507