A case study based assessment of 2000 words. This represents 100% of the assessment for this module which contributes to all the learning outcomes

An assignment plan and draft bibliography weighted 0% pass/fail which contributes to all learning outcomes

The students will receive detailed feedback on their assignment plan

The module provides an introduction to the key rules and principles governing consumer law in England and Wales. It aims to build on legal knowledge already acquired to enable those taking the module to locate, understand and apply legal rules relevant to the consumer in an advice work context.

In line with the National Occupational Standards for first line consumer advice (SFJIB17), topics included are:

- Contractual and tortious liability in the consumer context.
- Overview of consumer protection legislation
- Credit agreements and licensing
- Defective goods and services and
- Refusal to supply goods and services
- Redress and enforcement of consumer law
- Distance selling
- e-commerce
- Role of consumer advice agencies

This is a distance learning award, and the Blackboard VLE will provide a structured framework for the delivery of this module

Scheduled Learning and Teaching Activities: (3 hours)
1 hour - Telephone tutorials
2 hours - Scheduled discussion boards

Guided Independent Study: (147 hours) This will be made up of:
Preparation for tasks and online discussions and seminars; wider reading including exploring additional sources of information, (particularly web based), updating their knowledge in line with developments and changes
Reading study materials, asynchronous online seminars, interactive tasks
Preparation for and completing the assignment

Woodroffe and Lowe, (2010) Consumer Law and Practice 8th Edition London: Sweet and Maxwell

PC with access to the internet
Access to Blackboard