Module Descriptors
CONSUMER PROTECTION
ADVC40153
Key Facts
Health, Education, Policing and Sciences
Level 4
15 credits
Contact
Leader: Dawn Lawrence
Email: Dawn.Lawrence@staffs.ac.uk
Hours of Study
Scheduled Learning and Teaching Activities: 31
Independent Study Hours: 119
Total Learning Hours: 150
Assessment
- A CASE STUDY 2000 WORDS weighted at 100%
Module Details
LEARNING OUTCOMES
1. Understand the key rules and principles of consumer law. (SG1 & 9) (Enquiry, Knowledge and Understanding)
2. Demonstrate how the rules and principles of consumer law to provide reasoned solutions to hypothetical problems. (SG1& 10) (Analysis, Problem Solving)
3. Understand consumer law in an advice work context. (SG1 & 3) (Enquiry, Learning)
4. Use appropriate sources and research tools to identify relevant and current consumer law.(SG11)
(Application, Reflection)
2. Demonstrate how the rules and principles of consumer law to provide reasoned solutions to hypothetical problems. (SG1& 10) (Analysis, Problem Solving)
3. Understand consumer law in an advice work context. (SG1 & 3) (Enquiry, Learning)
4. Use appropriate sources and research tools to identify relevant and current consumer law.(SG11)
(Application, Reflection)
RESOURCES
PC with access to the internet
Access to Blackboard
Access to Blackboard
LEARNING STRATEGIES
This module is delivered by blended learning using Blackboard VLE
Scheduled Learning and Teaching Activities: (31)
16 hours tutorial sessions
5 hours module/assessment support which may be virtual or face to face
10 online lecture and interactive exercises and activities via Blackboard VLE
Guided Independent Study Hours: (119)
30 hours tutorial preparation and follow up work
44 hours independent study and wider reading
45 hours assessment preparation
Scheduled Learning and Teaching Activities: (31)
16 hours tutorial sessions
5 hours module/assessment support which may be virtual or face to face
10 online lecture and interactive exercises and activities via Blackboard VLE
Guided Independent Study Hours: (119)
30 hours tutorial preparation and follow up work
44 hours independent study and wider reading
45 hours assessment preparation
INDICATIVE CONTENT
The module provides an introduction to the key rules and principles governing consumer law in England and Wales. It aims to build on legal knowledge already acquired to enable those taking the module to locate, understand and apply legal rules relevant to the consumer in an advice work context.
In line with the National Occupational Standards for first line consumer advice (SFJIB17), topics included are:
- Contractual and tortious liability in the consumer context.
- Overview of consumer protection legislation
- Credit agreements and licensing
- Defective goods and services and
- Refusal to supply goods and services
- Redress and enforcement of consumer law
- Distance selling
- e-commerce
- Role of consumer advice agencies
In line with the National Occupational Standards for first line consumer advice (SFJIB17), topics included are:
- Contractual and tortious liability in the consumer context.
- Overview of consumer protection legislation
- Credit agreements and licensing
- Defective goods and services and
- Refusal to supply goods and services
- Redress and enforcement of consumer law
- Distance selling
- e-commerce
- Role of consumer advice agencies
ADDITIONAL ASSESSMENT DETAILS
A case study based assessment of 2000 words. This represents 100% of the assessment for this module which contributes to all of the learning outcomes
TEXTS
Woodroffe and Lowe, (2010) Consumer Law and Practice 8th Edition London: Sweet and Maxwell
Web Descriptor
The module provides an introduction to the key rules and principles governing consumer law in England and Wales. It aims to build on legal knowledge already acquired to enable those taking the module to locate, understand and apply legal rules relevant to the consumer in an advice work context.