Module Descriptors
CONSUMER PROTECTION
ADVC40191
Key Facts
Health, Education, Policing and Sciences
Level 4
15 credits
Contact
Leader: Dawn Lawrence
Email: Dawn.Lawrence@staffs.ac.uk
Hours of Study
Scheduled Learning and Teaching Activities: 3
Independent Study Hours: 147
Total Learning Hours: 150
Assessment
- A CASE STUDY 2000 WORDS weighted at 100%
Module Details
LEARNING OUTCOMES
1. Understand the key rules and principles of consumer law. (SG1 & 9) (Enquiry, Knowledge and Understanding)
2. Demonstrate how the rules and principles of consumer law to provide reasoned solutions to hypothetical problems. (SG1 & 10) (Analysis, Problem Solving)
3. Understand consumer law in an advice work context. (SG1 & 3) (Enquiry, Learning)
4. Use appropriate sources and research tools to identify relevant and current consumer law.(SG11)
(Application, Reflection)
2. Demonstrate how the rules and principles of consumer law to provide reasoned solutions to hypothetical problems. (SG1 & 10) (Analysis, Problem Solving)
3. Understand consumer law in an advice work context. (SG1 & 3) (Enquiry, Learning)
4. Use appropriate sources and research tools to identify relevant and current consumer law.(SG11)
(Application, Reflection)
INDICATIVE CONTENT
The module provides an introduction to the key rules and principles governing consumer law in England and Wales. It aims to build on legal knowledge already acquired to enable those taking the module to locate, understand and apply legal rules relevant to the consumer in an advice work context.
In line with the National Occupational Standards for first line consumer advice (SFJIB17), topics included are:
- Contractual and tortious liability in the consumer context.
- Overview of consumer protection legislation
- Credit agreements and licensing
- Defective goods and services and
- Refusal to supply goods and services
- Redress and enforcement of consumer law
- Distance selling
- e-commerce
- Role of consumer advice agencies
In line with the National Occupational Standards for first line consumer advice (SFJIB17), topics included are:
- Contractual and tortious liability in the consumer context.
- Overview of consumer protection legislation
- Credit agreements and licensing
- Defective goods and services and
- Refusal to supply goods and services
- Redress and enforcement of consumer law
- Distance selling
- e-commerce
- Role of consumer advice agencies
RESOURCES
PC with access to the internet
Access to Blackboard
Access to Blackboard
TEXTS
Woodroffe and Lowe, (2010) Consumer Law and Practice 8th Edition London: Sweet and Maxwell
LEARNING STRATEGIES
This is a distance learning award, and the Blackboard VLE will provide a structured framework for the delivery of this module
Scheduled Learning and Teaching Activities: (3 hours)
1 hour - Telephone tutorials
2 hours - Scheduled discussion boards
Guided Independent Study: (147 hours) This will be made up of:
Preparation for tasks and online discussions and seminars; wider reading including exploring additional sources of information, (particularly web based), updating their knowledge in line with developments and changes
Reading study materials, asynchronous online seminars, interactive tasks
Preparation for and completing the assignment
Scheduled Learning and Teaching Activities: (3 hours)
1 hour - Telephone tutorials
2 hours - Scheduled discussion boards
Guided Independent Study: (147 hours) This will be made up of:
Preparation for tasks and online discussions and seminars; wider reading including exploring additional sources of information, (particularly web based), updating their knowledge in line with developments and changes
Reading study materials, asynchronous online seminars, interactive tasks
Preparation for and completing the assignment
ADDITIONAL ASSESSMENT DETAILS
A case study based assessment of 2000 words. This represents 100% of the assessment for this module which contributes to all the learning outcomes
The students will receive detailed feedback on their assignment plan
The students will receive detailed feedback on their assignment plan