INDICATIVE CONTENT
Upon completion of this module, learners will have gained an understanding of:
Advice Services and Social Policy
Regulations, Guidance and the Financial Conduct Authority
Health and Safety
Debt and Mental Health
Collaborative Working, including Client Referrals
Standard Financial Statements
Types of Debt
Types of Evidence
Debt Management Options
Insolvency.
They will also have gained skills in:
Influencing Change
Communication
Professional Presentation
Professional Documentation
Reviewing Performance
Risk Assessment
Client Interviewing
Employability
Digital Learning.
The content in this module addresses all National Occupation Standards for Advice Work, including initial contact, support work and advice work.
ADDITIONAL ASSESSMENT DETAILS
Multiple Choice Question (MCQ) Examination (30%) - Learners will sit three MCQ Examinations (each 30 minutes) that will make up this assessment grade, one in Week 6, the second in Week 10, and the final in week 14 of the programme. These MCQ Examinations will be online and will review the learners understanding of the content of the course. (Learning Outcomes 1 and 3)
Portfolio of Professional Evidence (70%) - Learners will produce multiple pieces of evidence to create a Portfolio of Professional Evidence, including a poster presentation, short video reflection, analysis of multiple case studies and a standard financial statement. (Learning Outcomes 1, 2, 3 and 4)
LEARNING STRATEGIES
This module will be delivered through online contact sessions, supported by interactive asynchronous learning materials.
Learners will be expected to attend the online sessions that have been designed to support their engagement with the course materials. They will then be expected to engage with the learning materials provided on the VLE (asynchronously). The content delivered through the online sessions and learning materials will enable the learner to complete the assessments, with formative feedback opportunities built into the module.
LEARNING OUTCOMES
1. Demonstrate knowledge of the underlying concepts and principles relating to money advice work.
Knowledge and Understanding
Application
2. Demonstrate knowledge and proficiency in client interviewing and information gathering in relation to money advice.
Analysis
Application
Learning
3. Demonstrate an ability to provide appropriate advice (written and verbal) based on a range of circumstances and in line with approved guidance.
Communication
Enquiry
Problem Solving
4. Demonstrate reflective skills in relation to your own performance in line with professional standards.
Reflection
RESOURCES
Access to online virtual learning environment (VLE) - Blackboard.
Access to Microsoft Office Programmes (including Word, PowerPoint, Excel, Teams, Sway, Flip).
Access to online learning resources (available through comprehensive learning materials and library resources).
REFERENCE TEXTS
Denicolo, P. and Reeves, J. (2013) Developing Transferable Skills: Enhancing Your Research and Employment Potential, Developing Transferable Skills: Enhancing Your Research and Employment Potential. London: SAGE Publications, Limited. Available at: https://doi.org/10.4135/9781526402288.
Higham, P. (2020) Communication and Interviewing Skills for Practice in Social Work, Counselling and the Health Professions. 1st edn. Milton: Routledge. Available at: https://doi.org/10.4324/9780429439490.
Hopkins, D. and Reid, T. (2018) The academic skills handbookż: your guide to success in writing, thinking and communicating at university. London: SAGE.
Luecke, R. and Luecke, R. (2010) Best practice workplace negotiations. New York: American Management Association.
Wolfe, M. and Madge, P. (2020) Debt advice handbook. London: Child Poverty Action Group.
Additional resources will be signposted throughout the module.
WEB DESCRIPTOR
This module is designed for anyone wanting to work in the field of money and debt advice, or more generally in advice work. As such, the module has been designed to cover all National Occupation Standards for Advice Work, including initial contact, support work and advice work. It will introduce learners to the information and skills required to undertake work in this field, including:
Types of Debt
Debt Solutions
Creating Budgets
Client Interviewing
Providing Advice
Collaborative Working
Social Policy and Social Justice.
This module is accredited by the Institute of Money Advisors and the Money and Pensions Service.