Module Descriptors
INTERVIEWING, NEGOTIATION AND ADVOCACY II
ADVC50058
Key Facts
Faculty of Health Sciences
Level 5
15 credits
Contact
Leader: Anne Wright
Email: A.L.Wright@staffs.ac.uk
Hours of Study
Scheduled Learning and Teaching Activities: 10
Independent Study Hours: 140
Total Learning Hours: 150
Assessment
- COURSEWORK -ESSAY weighted at 100%
Module Details
Module Additional Assessment Details
An essay of 2500 words, 100%, assessing learning outcomes 1-4
Additional Assessment Details:
The essay will be based on a Case Study scenario and will test understanding of the theory underpinning Interviewing, Negotiation and Advocacy. Students are required to describe how they will interview a client and conduct negotiation on their behalf, and will include a written advocacy presentation.
Formative Assessment:
Formative assessment will take place both during the tutorial sessions and electronically; the tutor will give regular feedback on the students- tasks and discussion contributions.
Additional Assessment Details:
The essay will be based on a Case Study scenario and will test understanding of the theory underpinning Interviewing, Negotiation and Advocacy. Students are required to describe how they will interview a client and conduct negotiation on their behalf, and will include a written advocacy presentation.
Formative Assessment:
Formative assessment will take place both during the tutorial sessions and electronically; the tutor will give regular feedback on the students- tasks and discussion contributions.
Module Texts
The following texts, or similar:
Keats D Interviewing, Buckingham, Open University Press, 2000, IBSN 0-335-20667-0
Fisher, R, Ury, W and Patton, B, Getting to Yes ? Negotiating Agreement Without Giving In, 2nd ed (Penguin Books, 1991) ISBN 10-0395631246
Thompson N People Skills, London, Palgrave MacMillan, 2002, IBSN 0-333-98746-2
Keats D Interviewing, Buckingham, Open University Press, 2000, IBSN 0-335-20667-0
Fisher, R, Ury, W and Patton, B, Getting to Yes ? Negotiating Agreement Without Giving In, 2nd ed (Penguin Books, 1991) ISBN 10-0395631246
Thompson N People Skills, London, Palgrave MacMillan, 2002, IBSN 0-333-98746-2
Module Learning Strategies
The delivery of this module is by a blend of guided online and independent study supplemented by face-to-face tutorial sessions.
Contact Hours (10) There will be 10 hours of face to face group tutorial sessions (100%) during the course of the module.
Independent Study (140) This will include:
Engaging with study materials in Blackboard: reading course materials, carrying out short tasks and exercises (these may be self-assessed or submitted to the module tutor by email), joining in discussion forums, following links to websites (30%)
Independent reading and research (30%)
Preparation for tutorial sessions (10%)
Preparation and completion of the assignment (30%)
Contact Hours (10) There will be 10 hours of face to face group tutorial sessions (100%) during the course of the module.
Independent Study (140) This will include:
Engaging with study materials in Blackboard: reading course materials, carrying out short tasks and exercises (these may be self-assessed or submitted to the module tutor by email), joining in discussion forums, following links to websites (30%)
Independent reading and research (30%)
Preparation for tutorial sessions (10%)
Preparation and completion of the assignment (30%)
Module Resources
A computer with internet access
Access to Blackboard
Access to VLE study skills material (SHWstudyskills)
Access to Blackboard
Access to VLE study skills material (SHWstudyskills)
Module Indicative Content
The content of the module conforms to the generic National Occupational Standards for Legal Advice and to the CLS Quality Mark Standard for Generalist Help. Topics include:
Aims, purpose and structure of an interview
Non-verbal communication skills, active listening, questioning
Finding and providing information
Telephone advice
Difficult client groups
Values and attitudes
Strategies, tactics and stages of negotiation
The context of advocacy
Preparation for advocacy
Aims, purpose and structure of an interview
Non-verbal communication skills, active listening, questioning
Finding and providing information
Telephone advice
Difficult client groups
Values and attitudes
Strategies, tactics and stages of negotiation
The context of advocacy
Preparation for advocacy
Module Special Admissions Requirements
Must have studied HEW73131-1, or equivalent