Module Descriptors
VISITOR ATTRACTION AND RESORT MANAGEMENT - OPERATIONS AND LEGAL LIABILITY
BUSM50018
Key Facts
Digital, Technology, Innovation and Business
Level 5
20 credits
Contact
Leader: Amanda Payne
Hours of Study
Scheduled Learning and Teaching Activities: 48
Independent Study Hours: 152
Total Learning Hours: 200
Pattern of Delivery
  • Occurrence A, Stoke Campus, UG Semester 1
Sites
  • Stoke Campus
Assessment
  • Individual Poster of 3000 words weighted at 100%
Module Details
INDICATIVE CONTENT
Learning about health and safety for events is absolutely essential for anybody involved with any visitor attraction or resort.



This module provides a comprehensive guide to health and safety, by highlighting serious risks and ensuring a safe venue.



Specific sessions may include but not limited to:

Legal liability

Risk assessment

First aid procedures

Fire hazards

Environmental hazards

Accessibility and carrying capacity

Catering hazards

Health and safety reporting

Waste management principles

Crowd safety

Terrorism and security

Run, hide, tell

Communication management

Business continuity and crisis management
ADDITIONAL ASSESSMENT DETAILS
Over the last few years, health and safety has been at the forefront of creators’ minds. Finding ways to look after guests and adhering to regulations.



As a manager of the future, you’ll want to ensure the safety of all visitors, staff and the venue itself. That means taking reasonable steps to prevent harm from coming to anyone involved at the venue and planning for emergencies. The larger your attraction, the more challenging this can be.



The following assessment allow students to demonstrate an awareness and understanding of potential risks and consider the actions that must take place both in a preventative and a reactive manner.



A1– Poster presentation

Create an emergency guide and risk assessment for an event that is to be held at a visitor attraction of your choice - consider the prepare, respond and recover process.



Aspects to consider when developing the guide, procedures and risk assessment include:



Raising the alarm: How will you communicate the emergency with staff and volunteers?

Informing the public: Do you have an adequate public address system? What’s the procedure for stopping (and restarting) the show?

Onsite emergency response: Are there fire extinguishers and clear emergency procedures in the event of a fire? Do you need security staff?

Summoning and liaising with the emergency services: Who will be your point of contact, and how will you assist the emergency services?

Crowd management, including evacuation: How will you move people away from immediate danger to a place of safety? Consider people with limited mobility and children.

Traffic management: How will emergency vehicles access the site? How will vehicles leave the site in the event of an emergency?

Providing first aid: Are there sufficient medical provisions?

Handling casualties: How will patients be taken to a hospital? Will there be ambulances onsite?

Security: How will you raise the alarm if there’s a threat?



Learning outcome 1&2
LEARNING STRATEGIES
The learning strategy for this module is based around students committing a 200 hours of activities towards achieving the learning outcomes. These will be split between 48 hours of direct contact with a tutor and 152 hours of directed, guided and self-study, together with preparation for and completion of the assessment tasks.



Contact will include a mixture of small and larger group activities, much of it based on the principles of practice and problem based learning. Learning will be organised into a series of sessions where students will be required to participate.



Each session will be based around a problem or issue, and students will work towards a range of solutions by specifying objectives, identifying constraints, obtaining background information, applying related theory and knowledge based around the subject matter.



Students will be expected to be familiar with contemporary discussions in this area of law, and to bring a range of ideas to bear on the discussions. Thus, although there will be a framework of knowledge and understanding, students will be actively, rather than passively, engaged in the process of both learning about, and increasing understanding of, the subject matter
LEARNING OUTCOMES

Demonstrate knowledge and understanding of what constitutes a safe work environment.



Enquiry, knowledge and Understanding.

Generate an emergency guide covering elements such as: the use of protective equipment, dealing with accidents, and controlling risks to be used in case of an emergency.



Application and communication

RESOURCES
Access to appropriate texts, legislation and case law.

Module Study Guide

Staffordshire University Library
TEXTS
Arnott, I., Nadda, V and Sealy, W. (2020).¿Legal, Safety, and Environmental Challenges for Event Management: Emerging Research and Opportunities.¿ United States:¿IGI Global.

Clifton,¿D.¿(2019).¿Hospitality Security: Managing Security in Today's Hotel, Lodging, Entertainment, and Tourism Environment.¿United States:¿CRC Press.

Morgan, D., Pendergast, D., Wilks, J. and Leggat, P.A. (2021) Tourist Health, Safety and Wellbeing in the New Normal.¿(2021).¿Singapore:¿Springer Nature Singapore.

O'Toole,¿W.¿(2019).¿Crowd Management: Risk, Security and Health.¿United Kingdom:¿Goodfellow Publishers Limited.

O'Toole,¿W.,¿Silvers,¿J.¿R.¿(2020).¿Risk Management for Events.¿United Kingdom:¿Taylor & Francis.
WEB DESCRIPTOR
This module helps students to avoid any potential legal implications arising from injuries at events, improve the reputation of the venue and avoid any negative publicity arising from safety shortfalls.