This module is designed to introduce learners to the responsibilities of managing and leading people including
multiple and remote teams. Learners will develop people and talent management techniques with a focus on
motivating, developing and improving performance by applying adaptive leadership, coaching techniques and
inclusive practices.

Your Learning Outcomes are:

Critically evaluate the theoretical principles and practical approaches to leading and managing teams.

Critically analyse and apply performance management techniques to motivate and improve individual and
team performance.

Apply practical approaches which support, coach and develop individuals and teams.

Apply the principles which influence and ensure Equality, Diversity and Inclusion.

This module is designed to contribute to the development of all Behaviours listed within the apprenticeship
standard, and the following Knowledge and Skills for Operations Managers:

Duty 1 – Provide Leadership and People Management

K4: Approaches to people management, for example recruitment, performance management, reward,
and talent management and resource planning.
K16: Ethics and values-based leadership theories and principles, for example employee wellbeing.
K18: Leadership and management tools and techniques.
S3: Manage and set goals and accountabilities for individuals and teams.
S4: Analyse performance data for individuals and teams to identify areas for improvement.
S7: Motivate team members and individuals through collaborative activities, for example one-to-one coaching and team meetings, to achieve organisational goals

Duty 8 – Lead and Manage the Team to Ensure Equality, Diversity and Inclusion
S6: Lead and influence the team and individuals to support an inclusive culture of equity, diversity, and
the promotion of well-being.

Duty 9 – Lead the Team and Individual Training Needs and Support Continuous Professional
Development
K20: The continuous development requirements and learning needs of their team.
K24: Coaching and mentoring techniques.
S19: Manage and facilitate learning and continuous professional development for their team.
S20: Coach and mentor individuals within their team.

Learning within this module maps to the following Sustainable Development Goals:
4: Quality Education
5: Gender Equality
8: Decent Work and Economic Growth
10: Reduced Inequalities
16: Peace, Justice and Strong Institutions

Learning within this module maps to the following Fundamental British Values:
* Mutual respect
* Tolerance

Learning within this module maps to the following principles of Safeguarding:
* Safeguarding & supporting individuals

Learning within this module maps to the following principles of Equality, Diversity & Inclusion:
* Fair and ethical leadership
* Embedding EDI in organisational policies
* Flexibility for different needs

As part of this module, you are required to produce a 3,000-word report critically analysing your organisation’s approach to performance and talent management. This report should evaluate current practices, identify strengths and weaknesses, and apply relevant theories or frameworks to demonstrate a deep understanding of these key areas. This will cover learning outcomes 1, 2 and 3.

In addition to the written report, you must provide work product evidence to demonstrate how you apply these concepts in practice. This evidence should be naturally occurring within your role/organisation and should not be created solely for this assessment. The purpose is to showcase real-world application through existing documentation, policies, or records and the use of witness statements as relevant.

Work product evidence will meet learning outcomes 2, 3, and 4 and can include but is not limited to:
* Completed performance and talent templates including skills matrices, training and cpd plans, succession and resource planning
* Records of employee recruitment, one to one meetings, coaching, mentoring, return to work discussions, performance improvement plans, flexible working requests and appraisals
* Team meeting minutes, team development activities
* Witness statements which provide observations of your leadership, management and ability to motivate and influence.

This module will be delivered through a combination of face-to-face on campus sessions and online webinars, designed to provide an engaging and interactive learning experience:

* Face-to-face teaching: Sessions will incorporate group work, formal teaching, case study analysis, and
guest speakers. Apprentices will also be encouraged to share their workplace experiences to enhance
peer learning.

* Online webinars: These will take the form of recorded content, interactive e-learning, or live tutorials,
offering opportunities for group discussion, presentations, flipped-classroom activities, further group
work, and case study analysis.

Additional learning activities include:
* Engaging with supplementary online content, including videos and presentations
* Independent reading to reinforce and expand on formal teaching
* Completing formative tasks set by the tutor to consolidate learning
* Preparing for assessments, writing, and gathering evidence
* Developing and maintaining a portfolio

In line with DfE Apprenticeship Funding Rules, this module includes 112 off-the-job (OTJ) training hours as
standard, covering new learning funded by the apprenticeship levy. A total 200 nominal learning hours has been attributed to this module, incorporating OTJ training alongside broader academic development beyond levy-funded new learning.

Please refer to your Aptem account to identify your individualised off-the-job hours.

1. Critically evaluate the theoretical principles and practical approaches to leading and managing teams. OM Apprenticeship Standard: K14, K15, K16, K17, K18 and S12
University Learning Outcome: Knowledge & Understanding Learning

2. Critically analyse and apply performance management techniques to motivate and improve individual and team performance.
OM Apprenticeship Standard: K4, K22 and S3, S4, S7
University Learning Outcome: Knowledge & Understanding Application

3. Apply practical approaches which support, coach and develop individuals and teams.
OM Apprenticeship Standard: K20, K24 and S19, S20, S7
University Learning Outcome: Knowledge & Understanding Application

4. Apply the principles which influence and ensure Equality, Diversity and Inclusion.
OM Apprenticeship Standard: S6
University Learning Outcome: Application

* Computer facilities to access online materials.
* Access to specialist online databases, appropriate core texts and journals via the library, module leader and own research.

Armstrong, M. (2022) Armstrong’s handbook of performance management.¿Kogan Page. (eBook)

Rees, G. and French, R. (2016) Leading, managing and developing people. Fifth edition. Chartered Institute of
Personnel and Development. (eBook)

Rothwell, W.J and Bakhshandeh, B. (2022) High-performance coaching for managers: a step-by-step approach to increase employees’ performance and productivity. Productivity Press. (eBook)

Armstrong, M (2021) Armstrong’s handbook of learning & development. Kogan Page. (eBook)

The module is typically open to those enrolled on the Operations Manager Higher Apprenticeship programme.

The module is also open to those who wish to undertake this as a standalone module; those candidates should be currently in working towards an operations manager position.

This module is intended to prepare you for and/or support you in a management position in your organisation,
giving you the understanding and abilities required to manage people and lead teams to ensure high levels of
motivation, performance and inclusion.