Module Descriptors
BUSINESS PERFORMANCE
BUSS30007
Key Facts
Digital, Technology, Innovation and Business
Level 3
20 credits
Contact
Leader: Dilrukshi Dimungu Hewage
Hours of Study
Scheduled Learning and Teaching Activities: 48
Independent Study Hours: 152
Total Learning Hours: 200
Pattern of Delivery
- Occurrence A, Stoke Campus, UG Semester 2
Sites
- Stoke Campus
Assessment
- Exam - 1.5 hours weighted at 100%
Module Details
MODULE LEARNING OUTCOMES
1. Identify stakeholders of an organisation.
2. Evaluate those tools and the tools they would use to measure performance in the organisation.
3. Apply data analysis techniques to measure organisations’ financial performance
2. Evaluate those tools and the tools they would use to measure performance in the organisation.
3. Apply data analysis techniques to measure organisations’ financial performance
MODULE ADDITIONAL ASSESSMENT DETAILS
End of module test. (1.5hrs) (100%) (LOs 1-3)
50 multi-choice questions with short answer questions, scenarios and calculations.
50 multi-choice questions with short answer questions, scenarios and calculations.
MODULE INDICATIVE CONTENT
In this module You will learn to use the metrics for ascertaining how well you are doing in business and explore the different types of KPIs that help you understand the performance of your organisation or department. The module is aimed at giving you the skills and tools to measure the success of an organisation.
Measuring success from a stakeholder perspective:
- Introduction: the stakeholder concept; identifying stakeholder groups
- Stakeholder expectations and stakeholder satisfaction as an indicator of success
- Investors (Success measures: return on capital employed, earnings per share, dividend cover)
- Owners/managers/entrepreneurs (Success measures: profits, market share, reputation, brand value)
- Lenders (Success measures: interest cover, gearing ratio)
- Employees (Success measures: higher productivity, low turnover, creativity/knowledge, employee satisfaction, Investors in People)
- Suppliers (Success measures: best prices/quality, value for money, lower transaction costs)
- Competitors (Success measures: differentiated products, cost advantages, quality reputation, brand strength)
- Government and industry bodies (Success measures: compliance with law and regulations, negotiation skills)
- Customers (Success measures: customer satisfaction/value, awards, customer loyalty/retention)
- The public (CSR and environment) (Success measures: Image, reputation, community involvement)
Measuring success from a stakeholder perspective:
- Introduction: the stakeholder concept; identifying stakeholder groups
- Stakeholder expectations and stakeholder satisfaction as an indicator of success
- Investors (Success measures: return on capital employed, earnings per share, dividend cover)
- Owners/managers/entrepreneurs (Success measures: profits, market share, reputation, brand value)
- Lenders (Success measures: interest cover, gearing ratio)
- Employees (Success measures: higher productivity, low turnover, creativity/knowledge, employee satisfaction, Investors in People)
- Suppliers (Success measures: best prices/quality, value for money, lower transaction costs)
- Competitors (Success measures: differentiated products, cost advantages, quality reputation, brand strength)
- Government and industry bodies (Success measures: compliance with law and regulations, negotiation skills)
- Customers (Success measures: customer satisfaction/value, awards, customer loyalty/retention)
- The public (CSR and environment) (Success measures: Image, reputation, community involvement)
WEB DESCRIPTOR
In this module You will learn to use the metrics for ascertaining how well you are doing in business and explore the different types of KPIs that help you understand the performance of your organisation or department. The module is aimed at giving you the skills and tools to measure the success of an organisation.
MODULE LEARNING STRATEGIES
The module will draw upon a mixture of activities including lectures, web-based activities, case study analysis, relevant videos and in-class discussions, individual and group problem solving and self-directed learning. For example, you will be set tasks in which you will be required to calculate the profitability and liquidity of an organisation as well as determine which investment appraisal techniques would be suitable for different organisations. You will also learn how to use spreadsheets to determine the break-even point, construct budgets and manage inventory. Learning support material will be provided for the module.
You will undertake ‘formative’ assessments during the module to help you monitor your learning and provide you and us with ongoing feedback on your progress, that helps you prepare for the ‘summative assessment(s) during or at the end of the module.
You will undertake ‘formative’ assessments during the module to help you monitor your learning and provide you and us with ongoing feedback on your progress, that helps you prepare for the ‘summative assessment(s) during or at the end of the module.
MODULE TEXTS
Oakshott, L. (2020) Essential Quantitative Methods: For Business, Management and Finance. 7th edn. London: Red Globe Press (Macmillan)
Jacques, I. (2018) Mathematics for Economics and Business. 9th edn. Harlow: Pearson Education Limited
Croft, A. & Davison, R. (2020) Foundation Maths. 7th edn. Harlow: pearson Education Limited
Jacques, I. (2018) Mathematics for Economics and Business. 9th edn. Harlow: Pearson Education Limited
Croft, A. & Davison, R. (2020) Foundation Maths. 7th edn. Harlow: pearson Education Limited
MODULE RESOURCES
A range of resources will be available to the learners, including university library and IT facilities, journals and databases, supportive videos and LinkedIn Learning.