This module will allow the student to build upon there current skill set into the important area of troubleshooting a commercial IP based network. The following topics will be looked as a part of the course

- Diagnosing and correcting TCP/IP and switching problems
- Diagnosing and correction of IGP and ECP routing problems
- The use management protocols to ensure correct operation of network and fault diagnostics
- Planning and carrying out maintenance of a operational network
- Using systematic Information technology INfrastructure Library (ITIL) compliant approaches to fault diagnostics

Coursework 1, 50%, a research paper on a given topic, 2000 words, covering learning outcomes 3 and 4.
Coursework 2, 50%, a practical skills test not in exam conditions, covering learning outcomes 1 and 2.
Final assessment is coursework 2.

Students will have participated in an award induction workshop where they will learn how to use the Virtual Learning Environment (VLE) employed for the study of this module. Subsequently students will work through the module material provided on the VLE at a pace suggested within the VLE for the module. The material will include practical exercises that will be conducted remotely on networking kit via the NetLab system. Students will be encouraged to discuss relevant aspects within discussion forums that are part of the VLE. The forums will allow discussion with a student's peer group as well as the module tutor.

Use IM and VOIP applications (e.g. MSN , Skype) for individual contact/support.

On-line multiple choice tests to give formative feedback and team assignment work as part of lab work and skills test

Independent study will involve using online CISCO material.

Students are encouraged to see re-enforcement of academic learning through practical experience in their own workplace.

Instructors teaching this module who use the CISCO material must have completed CCNA and CCNP instructor courses.

Staffordshire University has subscriptions to electronic book services such as Safari Tech Books, Ebrary and Netlibrary. There are titles in each of the collections that will support students studying this module. Staffordshire University has subscriptions to IEEExplore, ACM Digital Library, Elsevier Science Direct and Infotrac Computer Database all offering full text electronic access to journals and conference proceedings.

Cisco Networking Academy Program: CCNP2/4 on-line course material, Cisco Systems Inc. hosted by Staffordshire University

CCNP: Complete Study Guide (642-801, 642-811, 642-821, 642-831) by Wade Edwards et al., Sybex, May 2005, ISBN: 0782144217

Troubleshooting and Maintaining Cisco IP Networks, Cisco Press ISBN 1587058766

You will need access to these resources:-

Access to Windows workstations.
NetLab system to support remote access to network laboratory equipment.

On-line learning material provided by CISCO Inc.

To attempt this module, you must pass the following modules or have RPL agreed by the course leader for these modules: COCS60481 and COCS60482