CCNA Voice Cert Guide (640-641) by Jeremy Cioara and Mike Valentine, Cisco Press, September 2011, ISBN: 978-1-58720-417-3

QOS: Exam Certification Guide (642-642) by Wemdell Odom and Michael Cavanaugh, Cisco Press, November 2004, ISBN: 1587201240

CCNP ISCW Official Exam Certification Guide by Brian Morgan and Neil Lovering, Cisco Press, 3 edition, July 2007, ISBN: 158720150

Specialist networking laboratory with IP Telephony kit

Prior study of Fundamentals of Computer Networks or knowledge equivalent to CCNA 1-4

This module introduces students to commercial secure converged access solutions and shows how the nature of the underlying network can affect the design and implementation of layered converged video/voice/data architectures. It also aims to give an understanding of the principles of voice over IP technology and IP telephony.
It covers:
- Video traffic
- VOIP traffic
- Queuing techniques
- traffic shaping
- Congestion management
- Signalling and call control: H.323 and MGCP
- Voice Network management and troubleshooting

A practical test weighted at 50%, duration 2 hours, Learning outcomes (2 and 5), the test covers the design and configuration of an IP telephony network.

A written examination weighted at 50%., duration 2 hours, Learning outcomes (1, 2, 3 and 4) Final assessment.

26 hours lectures and 52 hours practicals. The lecture will be looking at the academic aspects of networking within a commercial organisation. The underlying theory will be given in these sessions. Lab sessions every week to gain practical IP telephony experience and re-enforce theory