The module aims to give an understanding of the underlying principles of voice over IP technology and IP telephony, and their relation to hardware components. It also aims to show how the nature of the underlying network can affect the design and implementation of layered converged voice/data architectures.
Given the components of an IP telephoy solution, identify and describe the necessary architecture, hardware and software.
Introduction to Call Manager software and access to the online administration guide to configure IPT components.

A written examination, length 2 hours weighted at 50% which will assess Learning Outcomes 2, 3 and 4.
A practical examination not in examination conditions, length 1 hour weighted at 50% which will assess Learning Outcome 1.

12 hour lectures / 24 hours labs/tutorial

Weekly one hour lecture to supplement on-line material
Lab sessions every week to gain practical IP telephony experience and re-enforce theory
Team assginment work as part lab work and skills test
Investion using Web

Cisco Telephony, Cioara, Cisco Press, 2006, ISBN: 158705261X
IP Telephnoy with H.323: Architectures for Unified Networks and Integrated Services, Kumar, John Wiley & Sons Inc, 2001, ISBN: 0471393436
IP Telephony: Deploying VoIP Protocols and IMS Infrastructure, Hersent, Wiley-Blackwell, 2010, ISBN: 047066584X

To attend this course the student must have completed Fundamentals of Computer Networks or equivalent (e.g. completion of CCNA).

1) Select, configure and install IP telephony systems. (Analysis, Communication, Knowledge and Understanding, Learning, Reflection).
2) Critically evaluate relevant concepts and standards in the field of IP telephony (H.323 AT AL.). (Enquiry, Knowledge and Understanding, Learning).
3) Critically analyse the limitations and challenges of converged voice/data networks. (Application, Enquiry).
4) Demonstrate in depth understanding of call centre technology and management. (Knowledge and Understanding, Learning).