A COURSEWORK weighted at 100%

A course work assignment worth 100%
Milestone 1 - report on analysis of requirements and planning for the acquisition or development of an ICT resource as part of business strategy (35%) which will assess Learning Outcome 1.

Milestone 2 -report proposing measures to secure, maintain and protect ICT system resources (35%) which will assess Learning Outcome 2.

Milestone 3 - research report discussing temporary issues in ICT systems acquisition, management, control or audit relevant to the student's workplace and advising on future strategy (30%) which will assess Learning Outcome 3.

Organising For Systems Management
Staffing For Systems Management
Customer Service
Ethics, Legislation and Outsourcing
Comparison to ITIL Processes
Availability, resilience and reliability
Performance and Tuning
Change Management
Problem Management
Storage Management
Network Management
Configuration Management
Capacity Planning
Strategic Security
Business Continuity and disaster Recovery
Facilities Management
Software Licensing and FAST compliance
Integrating Systems Management Disciplines

An on-line Module Work Book will be provided which will guide students through a series of tasks which will give structure to independent academic research, work based investigation and practical work based learning.

Independent Academic Research
Students will be expected to undertake around 50 hours of independent academic study during the course of the module. This will be guided by a series of academic tasks such as producing research reoports, working through case studies etc and will require access to academic resources.

Work-based Component
Students will need to spend circa 50 hours over the course of the module undertaking their work-based tasks. This will include investigation of how aspects of the academic learning apply to the workplace and development of new skills. Students will have access to a workplace based mentor while it is prescriptive, Mentors will usually devote around 5 hours in total to their menttes on a one to one basis or in goups if possible. The time will be ised to support the mentees in their completion of set tasks.

Academis contact time will be used to provide academic support for student learning on an ad-hoc basis via the VLE. Students will be put into study groups (4 students) where possible and there will typically be 8 scheduled 15 minute sessions for each group of upto 4 students.

1 hour of Academic Contact time will be used for two individual 30 minute formative reviews. Where necessary, reviews will be conducted virtually using appropriate tools. Employer Feedback Forms will be completed by the work-based mentor and Self assessment forms will be completed by the student. These will inform the reviews .

(10*0.051:1) (8*0.25:4) (2*0.5:1)

Essential Text:
Scheisser R (2009), IT SYSTEMS MANAGEMENT, Prentice Hall, ISBN 0137025068

Recommended Text:
Hanna, MacFarlane, Rance and Lillicrap (2008) A DICTIONARY OF IT SERVICE MANAGMENT: TERMS, ACRONYMS AND ABBREVIATIONS, itSMF, ISBN0955124573

Van Bon, J (2008), IT SERVICE MANAGEMENT BASED ON ITIL V3: A POCKET GUIDE, Van HAren publishing, ISBN 9087531028

VLE
Course texts
Journals, e-Journals. e-Books, Trade Press
Training Videos
Library

Be employed in an ICT Professional role