Module Descriptors
ICT FOR SERVICE INNOVATION AND MANAGEMENT (DISTANCE LEARNING)
COIS60976
Key Facts
Digital, Technology, Innovation and Business
Level 6
15 credits
Contact
Leader: Janet Francis
Email: J.Francis@staffs.ac.uk
Hours of Study
Scheduled Learning and Teaching Activities: 3
Independent Study Hours: 147
Total Learning Hours: 150
Pattern of Delivery
- Occurrence E, Stoke Campus, UG Semester 3 to UG Semester 1
- Occurrence E, Stoke Campus, UG Semester 3
Sites
- Stoke Campus
Assessment
- COURSEWORK weighted at 100%
Module Details
Module Resources
None.
Module Texts
Essential text:
Service Management: Operations, Strategy and Information Technology Fitzsimmons, J. A. & Fitzsimmons, M. J., 2010, New York: McGraw-Hill, ISBN-10: 0071289275 ISBN-13: 978-0073403359 (Edition : 7)
Service Management: Operations, Strategy and Information Technology Fitzsimmons, J. A. & Fitzsimmons, M. J., 2010, New York: McGraw-Hill, ISBN-10: 0071289275 ISBN-13: 978-0073403359 (Edition : 7)
Module Learning Strategies
An on-line Module Work Book will be provided which will guide students through a series of tasks which will give structure to independent academic research, work based investigation and practical work based learning.
Independent Academic Research
Students will be expected to undertake around 50 hours of independent academic study during the course of the module. This will be guided by a series of academic tasks such as producing research reports, working through case studies etc and will require access to academic resources.
Work-based Component
Students will need to spend circa 50 hours over the course of the module undertaking their work-based tasks. This will include investigation of how aspects of the academic learning apply to the workplace and development of new skills. Students will have access to a workplace based mentor while it is prescriptive, Mentors will usually devote around 5 hours in total to their mentees on a one to one basis or in groups if possible. The time will be used to support the mentees in their completion of set tasks.
Academic contact time will be used to provide academic support for student learning on an ad-hoc basis via the VLE. Students will be put into study groups (4 students) where possible and there will typically be 8 scheduled 15 minute sessions for each group of up to 4 students.
1 hour of Academic Contact time will be used for two individual 30 minute formative reviews. Where necessary, reviews will be conducted virtually using appropriate tools. Employer Feedback Forms will be completed by the work-based mentor and Self assessment forms will be completed by the student. These will inform the reviews.
Independent Academic Research
Students will be expected to undertake around 50 hours of independent academic study during the course of the module. This will be guided by a series of academic tasks such as producing research reports, working through case studies etc and will require access to academic resources.
Work-based Component
Students will need to spend circa 50 hours over the course of the module undertaking their work-based tasks. This will include investigation of how aspects of the academic learning apply to the workplace and development of new skills. Students will have access to a workplace based mentor while it is prescriptive, Mentors will usually devote around 5 hours in total to their mentees on a one to one basis or in groups if possible. The time will be used to support the mentees in their completion of set tasks.
Academic contact time will be used to provide academic support for student learning on an ad-hoc basis via the VLE. Students will be put into study groups (4 students) where possible and there will typically be 8 scheduled 15 minute sessions for each group of up to 4 students.
1 hour of Academic Contact time will be used for two individual 30 minute formative reviews. Where necessary, reviews will be conducted virtually using appropriate tools. Employer Feedback Forms will be completed by the work-based mentor and Self assessment forms will be completed by the student. These will inform the reviews.
Module Additional Assessment Details
In-course assessment (100%) consisting of:-
A portfolio of 5 set tasks meeting all learning outcomes
A portfolio of 5 set tasks meeting all learning outcomes
Module Indicative Content
- Overview of Service Science, Management and Engineering (SSME)
o What are Services?
o Service Systems and drivers for innovation
- Considerations for the Management of Services
o Productivity and Efficiency: the Productivity Paradox
o Service Dominant View and Co-creation of value
o Value chains and quality
o Business models and Service process matrix
o Queues and capacity management
- Service evaluation
o What are Services?
o Service Systems and drivers for innovation
- Considerations for the Management of Services
o Productivity and Efficiency: the Productivity Paradox
o Service Dominant View and Co-creation of value
o Value chains and quality
o Business models and Service process matrix
o Queues and capacity management
- Service evaluation
Module Special Admissions Requirements
None.