Essential reading should include the following:
Texts:
Hislop, D. (2013) Knowledge management in organizations - a critical introduction. (3rd Ed.) Oxford University Press, Oxford.
Mellor, R. (2011) Knowledge management and information systems strategy for growing organisations. Palgrave Macmillan.
O’Dell, C. and Hubert, C. (2011) The new edge in knowledge - how knowledge management is changing the way we do business. John Wiley and Sons. New Jersey.
Botha A, Kourie D, and Snyman R, (2008), Coping with Continuous Change in the Business Environment, Knowledge Management and Knowledge Management Technology, Chandice Publishing Ltd.

Journals:
Electronic Journal of Knowledge Management.
Journal of Knowledge Management.
Journal of Knowledge Management Practice.

None

None.

The module will be delivered through the means of keynote lectures based on the core material, which will be reinforced by the use of tutorials and discussion groups to illustrate the main points through the application of theories and techniques to small case studies.
The lectures will normally be of 50 minute duration once a week.
Through the independent learning component, the module will seek to adopt knowledge management techniques as part of its teaching and learning strategy, therefore student participation in tutorial activities and discussions is important to promote individual reflection and collective knowledge working.
The tutorials will normally be of 50 minute duration once a week.
The independent study time will be used throughout the semester for ‘reading around’ the subject, for researching material for the analytical coursework and for writing the report.

The theoretical background to and implementation of knowledge management systems and an examination of their impact on a typical organisation. Predicting the effects of technology on the organisation and the knowledge necessary for the design and implementation of a knowledge management (KM) system.
The limits and causes of failure of KM system projects. The importance of understanding what KM systems cannot do. Failure factors including the lack of top management support, inadequate budgeting, inappropriate organisational culture and resistance to change.
A stage model of KM system development and an examination of the factors affecting these three elements in a typical KM implementation.
‘Centralised’ Knowledge Management (KM) technologies and tools; data warehousing, data mining & OLAP tools, Decision Support Systems (DSS), artificial intelligence (AI) and simulation tools. Social computing technologies (e.g. blogs, wikis, forums and social networks) as applied to KM. Groupware systems & ‘KM 2.0’, the role of intranets and extranets in KM and the use of semantic networks in support of KM activities.

100% coursework. (learning outcomes 1 - 4)

The coursework will be based on a 3000 word formal report based an analysis of a KM case study defined by the tutor.