You will need access to these resources:

The VLE
An ICT Workplace environment. A Work-Based Learning Agreement will be completed for this module to ensure that the student will have access to the required resources in the workplace.

The Internet and office software
Staffordshire University has subscriptions to electronic book services such as Safari Tech Books, Ebrary and Netlibrary. There are titles in each of the collections that will support students studying this module.

Module Launch (30 hours)
There will be a module launch during which around 20 hours of face to face contact will be devoted to undertaking tasks which are designed to provide useful insights into the module content and purpose. The remaining time will be spent on guided learning activities.

Additional Guided Learning (22 hours)
A module tutor who is part of the teaching team of the module will be allocated to you and you will meet them during the launch. Following the launch, there will be some materials on the VLE which are designed to guide your learning. Additionally, there will be at least two hour long sessions per week of contact time for the eleven weeks following the launch. This will be used for learning guided led by your module tutor. It will be a face to face presentation if you are on day release. For online learners it will be flipped classroom approach with group (up to 20) seminars.

Reviews:
• Tutorial reviews for online learners (1 hour per student)
Online learners will have 2 tutorial sessions with their module tutor during the course of the module. These will be individual or small group sessions during which your module tutor will be able to answer any queries that you have regarding module work. The review weeks are listed in the module handbook and mentors will be invited to join the call and provide feedback.

• Tutorial sessions for day release learners (at least 1 hour per student)
There will scheduled tutorial sessions (up to 20 students) during the 11 weeks following the launch which will take the place of the tutorial reviews for day release students

Independent learning (247 hours)
The module leader will provide resources through the virtual learning environment which will include videos and presentations as well as links to useful websites. Other academic learning will be achieved through reading around the subject area. Module tutors will suggest useful texts, though many others will be suitable and can be found in our e-library. If you require help understanding any of the concepts, you may contact your module tutor for assistance.

Part of your independent learning will take place in your workplace under the guidance of your mentor. You will complete a work-based learning agreement to ensure that arrangements are in place at your workplace to facilitate this work-based learning. You are encouraged to endeavour to apply your growing academic knowledge to improve your work practice and to reflect on your work-based experiences to improve your learning.

You will be required to complete assignment work during independent learning time. Assignment work for a 30 credit module at level 6 should take around 140 hours to complete

Additional help with learning
You will have access to the departmental librarian. As a student, you are more than welcome to visit the university at any time and to use the resources. During time at the university, you may arrange to meet your module tutor or academic coach for additional help

IT consultancy and the role of an IT consultant
Structured approaches to consultancy
Probing
Revision of Business Analysis and Project Management
• Framing the business problem
• Moving from problems to requirements
• Defining the scope of the project and preparing the proposal
• Links between Business Analysis, Project Management and IT Consultancy
Presenting recommendations
Ethics in IT consultancy
Technical Service Innovation
• Service Innovation and Service Dominant Logic
• Business models
• Queues and Capacity Management
• Service analysis and service process modelling
• Productivity and Efficiency
• Quality and value
Customer relationship management
Testing, Validation and Evaluation
Change management and user training

COURSEWORK weighted at 100% (LEARNING OUTCOMES 1, 2, 3 and 4)
A service innovation project showcasing the skills developed through the indicative content and meeting all learning outcomes. This should ideally be a real workplace project but a standard scenario is available for use where this is not possible.
(6000 words)

Paul, D. 2014, Business analysis, 3rd edn, BCS, Swindon. ISBN: 178017277x; 9781780172774.

Projects in Computing and Information Systems, A Student's Guide, Dawson, C., 2009, Addison Wesley, ISBN-10: 0273721313, ISBN-13: 978-0273721314 (Edition: 2)

Service Management: Operations, Strategy and Information Technology Fitzsimmons, J. A. & Fitzsimmons, M. J., 2010, New York: McGraw-Hill, ISBN-10: 0071289275 ISBN-13: 978-0073403359 (Edition : 7)

None

1. DEMONSTRATE SYSTEMATIC KNOWLEDGE AND UNDERSTANDING OF THE CONSULTANCY ROLE, METHODS INVOLVED AND THE ETHICS AROUND IT CONSULTANCY
Knowledge & Understanding
Learning

2. DEMONSTRATE SYSTEMATIC KNOWLEDGE AND UNDERSTANDING OF THE TECHNICAL SERVICES AND SERVICE INNOVATION
Application

3. APPLY PROCESS ANALYSIS AND SERVICE ANALYSIS MODEL THE SERVICE PROCESS AND DESIGN A BLUEPRINT FOR AN IMPROVED TECHNICAL SERVICE
Analysis
Knowledge and Understanding
Application

4. UNDERSTAND THE IMPORTANCE OF CUSTOMER RELATIONSHIP MANAGEMENT INCLUDING SETTING EXPECTATIONS AND PRESENTING INFORMATION IN A WAY THAT IS APPROPRIATE TO A JOB ROLE AND POSITION IN AN ORGANISATION
Knowledge & Understanding
Communication

5. PRESENT A COMPELLING BUSINESS CASE AND IMPLEMENTATION PLAN INCLUDING CHANGE MANAGEMENT AND USER TRAINING.
Reflection