Evans, J. & Lindsay, W. Management and Control of Quality. West Publishing, (2004), ISBN 0-314-00864-0

None

Internet and University library resources.

Students will be expected to use and regularly engage with the Virtual Learning Environment (VLE) employed for the delivery of this module. Typically this will be 'Blackboard' and students are expected to work through the module material provided on the VLE at the suggested pace. The material will include activities that allow students to assimilate the concepts and skills required by the module.

The new quality dynamic. Economics of quality.
Different quality philosophies.
Planning and organising quality.
Continuous improvement and problem solving.
Human resources.
Reliability and its analysis.
Quality conformance.
Role of maintenance.
Principles of total quality management, quality strategy, management of change customer and supplier focus, organisational structure, vendor rating.
Quality assurance systems: quality manuals, standards, legislation, audits, costing.
Quality control techniques: Statistical methods in quality assurance (e.g. SPC), measurement systems, frequency distribution, control charts, process capability, repeatability and standardisation, relative precision index, software packages, cause and effect analysis, Pareto analysis, failure mode and effect analysis.

100% In-course assessed by two case study analyses (each worth 50%)
Assignment 1 - 1500 words will assess Learning outcome 1 and 4.
Assignment 2 - 1500 words will assess Learning outcomes 2 and 3.