100% In-course assessed by two case study analyses (each worth 50%)
Assignment 1 1500 words will assess Learning outcome 1 and 4.
Assignment 2 1500 words will assess Learning outcomes 2 and 3.

The new quality dynamic. Economics of quality.
Different quality philosophies.
Planning and organising quality.
Continuous improvement and problem solving.
Human resources.
Reliability and its analysis.
Quality conformance.
Role of maintenance.
Principles of total quality management, quality strategy, management of change customer and supplier focus, organisational structure, vendor rating.
Quality assurance systems: quality manuals, standards, legislation, audits, costing.
Quality control techniques: Statistical methods in quality assurance (e.g. SPC), measurement systems, frequency distribution, control charts, process capability, repeatability and standardisation, relative precision index, software packages, cause and effect analysis, Pareto analysis, failure mode and effect analysis.

Lectures (in order to introduce the subject and to guide the student) will be enhanced by the provision of detailed information and sources of information. Students will be encouraged to work in teams in order to analyse the case studies (although the reports will be individualised). This approach will aim to provide the experience necessary to achieve the learning outcomes of the module.
Tutorial sessions, as appropriate, will support the teaching of specific techniques.
(1:n)2 (1:20)

This module may be delivered full-time on a block delivery basis by West Cheshire College.

Internet, College and University library resources.

None

Evans, J. & Lindsay, W. Management and Control of Quality. West Publishing, (2004), ISBN 0-314-00864-0