www.acas.org.uk - Providing advise and information on handling conflict in the workplace
www.businesslink.gov.uk/employingpeople

The learning strategy for this module requires students to commit 150 learning hours (including assessment). This will include 24 hours of class support and 126 hours of independent and self directed study.

The class sessions will include formal lectures, case study analysis and group discussions based on student experiences in the subject area. Students will be encouraged to integrate their work based experiences with new knowledge and skills developed in the classroom as the module progresses.

This module is intended to develop knowledge and understanding of how to manage both individuals and teams in order to maximise their potential.

- Reasons for developing both individuals and teams
- Characteristics of groups and teams, team membership and leadership
- Tuckman's Theory of group formation
- How to identify team roles (eg Belbin) and the uses and implications for managers
- Teams in different contexts, e.g. management and operational
- The use of techniques to evaluate team performance
- Reasons for developing people and teams
- How to identify development needs
- How people develop and learn
- Range of development activities
- Considerations when planning development e.g. learning abilities, personal circumstances and work activities
- Methods to review and evaluate progress
- Causes of conflict and interpersonal friction (including bullying and harassment) and resolving them.
- Stages in development of conflict
- Effects of conflict on individual and team performance
- Techniques/approaches for the minimisation/ resolution of conflict
- Awareness of the importance of application and adherence to company policy, including legal considerations
- Engendering a positive atmosphere

A 100% Reflective Log based on their own organisational situation or a 100% Assignment based on information provided in an issued case study/scenario. (1500 words assessing Learning Outcomes 1 to 3)

Cole, G.A. Management Theory and Practice 6th edition Thompson
Williams, K. (2006) Introducing management: a development guide
Oxford: Butterworth Heinemann
ILM (2007) Managing Conflict in the Workplace Super Series 5th edition
Institute of Leadership & Management, Pergamon Flexible Learning