Module Descriptors
PROJECT PROPOSAL
ORGB50045
Key Facts
Faculty of Business, Education and Law
Level 5
15 credits
Contact
Leader: John Cooper
Email: J.Cooper@staffs.ac.uk
Hours of Study
Scheduled Learning and Teaching Activities: 18
Independent Study Hours: 132
Total Learning Hours: 150
Assessment
- PROJECT PROPOSAL weighted at 100%
Module Details
Module Indicative Content
The aim of this module is to develop a project proposal that will be the basis of the project undertaken in the Work Based Project module. The proposal must focus on an aspect(s) of customer service / contact centre management related to the student's work place.
The aim is to allow students, in negotiation with a University Tutor, to identify and propose an aspect or aspects of study which will specifically meet their own learning and development needs.
The module also introduces the investigation process, including setting objectives.
It is the student's responsibility to contact their supervisor and arrange appointments for consultation.
The project proposal would be likely to include the following to demonstrate the developmental stages, providing the background to the project.
- Introduction
- Aims
- Objectives
- Methodology
- Details of the project
- Timescales
- References
The aim is to allow students, in negotiation with a University Tutor, to identify and propose an aspect or aspects of study which will specifically meet their own learning and development needs.
The module also introduces the investigation process, including setting objectives.
It is the student's responsibility to contact their supervisor and arrange appointments for consultation.
The project proposal would be likely to include the following to demonstrate the developmental stages, providing the background to the project.
- Introduction
- Aims
- Objectives
- Methodology
- Details of the project
- Timescales
- References
Module Learning Strategies
The learning strategy for the module requires students to commit 150 learning hours (including assessment).
The first part of the module will focus on the investigation process and establishing the objectives of the project, and the examination of potential customer service / contact centre management issues. There will be 6 x 2 hour sessions incorporating lectures and workshops focusing on the investigation process and the key aspects relating to the coursework assignment and the production of a project proposal.
The remaining part of the module will focus on the development of the proposal, with 2 x 2 hour progress tutorial to discuss common issues.
There will also be an opportunity for up to 2 hours of one-to-one discussions with the Module Tutor regarding the specific details of your investigation and proposed project.
The first part of the module will focus on the investigation process and establishing the objectives of the project, and the examination of potential customer service / contact centre management issues. There will be 6 x 2 hour sessions incorporating lectures and workshops focusing on the investigation process and the key aspects relating to the coursework assignment and the production of a project proposal.
The remaining part of the module will focus on the development of the proposal, with 2 x 2 hour progress tutorial to discuss common issues.
There will also be an opportunity for up to 2 hours of one-to-one discussions with the Module Tutor regarding the specific details of your investigation and proposed project.
Module Resources
Staffordshire University electronic resources and off-campus library facilities
Learning support material will be provided for the module including access to VLE material.
Learning support material will be provided for the module including access to VLE material.
Module Texts
Gill,J.and Johnson,P. (2002) Research Methods for Managers, Sage
Saunders, M., Lewis,P. and Thornhill,A. (2006), Research Methods for Business Students, 3rd Edition, Financial Times Prentice Hall
Saunders, M., Lewis,P. and Thornhill,A. (2006), Research Methods for Business Students, 3rd Edition, Financial Times Prentice Hall
Module Additional Assessment Details
A project proposal detailing the aims and objectives, the investigative methodology to be adopted, details of the project, an action plan indicating timescales and appropriate references. (100%) (Learning Outcomes 1-4) (2000 words)