1. Understand operational management approaches and modules
Knowledge and Understanding
Application
Analysis

2. Understand business development tools and approaches to continuous improvement
Knowledge and Understanding
Application
Analysis

3. Know how to initiate and manage change
Knowledge and Understanding
Analysis

4. Understand the purpose of management reporting
Knowledge and Understanding
Learning
Enquiry

5. Understand effective technology use and data security in organisations
Knowledge and Understanding
Learning
Enquiry

Operational Management practices – KPIs, plans, performance management
Organisational policies
Business development tools for operational planning – SWOT, PESTLE
Continuous improvement methods – RCA, TQM, Six Sigma
Change Management models and processes – Kotter, the Change Curve etc.
Planning tools and techniques – Impact analysis, McKinsey etc.
Barriers to change
Management reporting
Technology and data security in organisation

Students will attend weekly webinars in our virtual classroom within Blackboard Collaborate. They will additionally have access to the ILM workbook for the ILM Unit 507 Operational Management, which will be completed throughout the duration of the module delivery. Discussion forums and journal areas of blackboard will be used to engage students in independent learning activities.

Cole, G.A. & Kelly, P. 2015, Management: theory and practice, 8th edn, South-Western Cengage Learning, Andover

Virtual Learning Environment - Blackboard
Online Library