1. Understand approaches to partner, customer and stakeholder relationship management
Knowledge and Understanding
Analysis

2. Know how to use collaborative working techniques
Knowledge and Understanding
Analysis

3. Know how to manage different levels of workplace conflict
Knowledge and Understanding
Analysis

Building Relationship Workbook 50% Completion of workbook
ILM Scenario Based Assessment 50% 1,500 words

Students will complete the workbook throughout the course of the module study. The workbook covers all Learning Outcomes.
Students will complete the Scenario Based Assessment by submission of a Report at the end of module delivery. The Scenario Based Assessment covers all Learning Outcomes.

Internal and external stakeholders
Managing Stakeholder data
Building rapport and establishing trust
Setting and managing stakeholder expectations
Communication, negotiation and networking with stakeholders
Record keeping systems and documentation
Stakeholder mapping (Mendelow matrix, Eden and Ackermann)
Collaborative working techniques
Working cultures
Working systems and processes
Knowledge and resource sharing
Managing workplace conflict – conflict management models and styles
Minimising friction and conflict with stakeholders

Students will attend weekly webinars in our virtual classroom within Blackboard Collaborate. They will additionally have access to the ILM workbook for the ILM Unit 502 Building Relationships, which will be completed throughout the duration of the module delivery. Discussion forums and journal areas of blackboard will be used to engage students in independent learning activities.

Cole, G. A. & Kelly, P. (2015) Management Theory and Practice (8th Ed.) Andover: C Engage

Virtual Learning Environment - Blackboard
Online Library