This module is designed to explore the operational responsibilities of the manager taking the customer as the starting point. Indicative content is expected to be diverse in nature, reflecting the issues that are current and/or of direct concern to the students at the time. For the core content of this module typical areas might be selected from the aspects listed below but other aspects may be added/subtracted as considered appropriate:
understanding customers needs
link between customer needs and quality
planning work
health & safety law & practice
efficient and effective use of resources to optimise performance
performance indicators
working to a budget
costs implications

This module requires candidates to commit to 150 learning hours (including assessment) of which a minimum of 24 hours will be direct supported learning (including lectures, tutorials, workshops, case studies, in-class group discussions, videos, workbooks and computer-based learning). This number of hours may increase due to client-specific requirements. During your independent study you will be expected to analyse company specific data, research academic literature and complete electronic information gathering in order to widen your subject knowledge to satisfactorily complete a work based assignment.

None

Deming, W Edwards. (2000). Out of the Crisis. The MIT Press. Cambridge Mass.
Doyle D., Kaner S., Lind L., Toldi C. (2007). Facilitator¿s Guide to Participatory Decision Making. Wiley & Son. USA.
Johnston R., Clark G. (2008). Service Operations Management. Pearson Education Ltd. Harlow.
Mullins L J. (2010) Management and Organisational Behaviour (9th Ed) FT Pearson Education Ltd. Harlow.
Naylor J (2004) Management, Pearson Education Ltd. Harlow.
Seddon, J. (2005). Freedom from Command and Control. Vanguard Education Ltd. Buckingham.
Shoffner HG., Shelly S., Cooke RA. (2011). Finance for Non-Financial Managers. McGraw-Hill. New York.
Slack N, Chambers S, Johnson R (2007) Operations Management (5th Ed) Financial Times Pitman Publishing

Details :-
Combined grouping 1: An ASSIGMT length 1200 WORDS weighted at 80%. An EXAM length 1 HOURS weighted at 20%. Combined grouping 2: A Project length 2500 WORDS weighted at 100%.

A 1200 word assignment report - 80% (LO 1-3) and
A 1hr Exam - 20% (LO 2)

OR

A work based project of 2500 words covering all learning outcomes - 100% (LO 1-3)