An individual presentation (10 minutes) related to individual learning experiences during the module and whilst undertaking work experience focusing upon elements such as self-development, communication skills, working as a group member and presenting information (addressing LO 1 and 3)
(Weighted at 90%)

Completion of a work based log (mapping to LO 2) incorporating details of communication that contribute to effective group membership and problem solving within the workplace: pass/fail
(weighted at 10%)


Formative assessment details:
Students will work in small groups to explore cultural diversity within society and the skills required to communicate effectively with individuals from a range of diverse backgrounds. Each group will give a 10 minute presentation on their findings. Feedback will be given to students on an individual and group basis.

This module seeks to prepare you with the essential personal and communication skills required to succeed in your learning at degree level and beyond.

During this module you will

Explore the importance of self-knowledge, learning and self-improvement,
Engage in self-assessment, self-motivation, independent thinking and learning, problem-solving and time management,
Explore the communication process and develop skills of listening, questioning, group working, accepting differences of opinion, and showing sensitivity towards others,
Identify and practice various methods of communication, e.g. meetings, letters, reports, telephone calls and e-mails etc., and develop knowledge of appropriate and inappropriate use of such methods,
Explore the differing values within a diverse cultural society and recognise cultural differences.
Explore reflection as a learning tool
Introduction to reflective models
Code of Practice for Support Workers, and drawing on codes of conduct requirements from the health and social care professions for effective communication

Overcoming barriers to communication within the workplace
Formal and informal communication within the workplace

You will undertake 50 hours of negotiated work experience

Contact hours: (36)
15 hours Interactive lectures
6 hours seminars
6 hours group work
3 hours tutorials
6 hours formative presentation

Independent Study Hours: (114)
18 hours - Directed group work in preparation for formative assessment presentations
46 hours - Self directed study using Blackboard and other web based resources, searching for and acquiring appropriate literature, reading and interpreting literature, assignment preparation, peer support
50 hours work experience

Access to a PC with internet access and MS Office
University based VLE
The library and resource centre
Data projector and Power Point
Individual and group study space
South Staffs College will require moodle

Hargie, O. (2006) A Handbook of Communication Skills 3rd ed. London, Routledge
Moss, B. (2015) Communication Skills for Health and Social Care 3rd ed. London, Sage publications
Parrott, L. (2014) Values and Ethics in Social Work Practice 3rd ed. Exeter, Learning Matters
Payne, E. & Whittaker, L. (2006) Developing Essential Study Skills. 2nd Edition Harlow, Financial Times Prentice Hall

1. DISCUSS AND DEMONSTRATE THE IMPORTANCE OF SELF LEARNING AND SELF IMPROVEMENT SKILLS REQUIRED FOR EFFECTIVE LEARNING
(Knowledge & Understanding, Learning)

2. IDENTIFY VARIOUS MEANS OF COMMUNICATION THAT CONTRIBUTE TO EFFECTIVE GROUP MEMBERSHIP AND SUPPORT PROBLEM SOLVING
(Application, Communication, Learning, Problem Solving)

3. REFLECT UPON CULTURAL DIVERSITY AND DEMONSTRATE AN AWARENESS OF COMMUNICATION PRACTICES UTILISED WITHIN DIVERSE CULTURAL COMMUNITIES.
(Communication, Reflection)

This module seeks to prepare you with the essential personal and communication skills required to succeed in your learning at degree level and beyond.

During this module you will

Explore the importance of self-knowledge, learning and self-improvement,
Engage in self-assessment, self-motivation, independent thinking and learning, problem-solving and time management,
Explore the communication process and develop skills of listening, questioning, group working, accepting differences of opinion, and showing sensitivity towards others,
Identify and practice various methods of communication, e.g. meetings, letters, reports, telephone calls and e-mails etc., and develop knowledge of appropriate and inappropriate use of such methods,
Explore the differing values within a diverse cultural society and recognise cultural differences.
Explore reflection as a learning tool
Introduction to reflective models
Code of Practice for Support Workers, and drawing on codes of conduct requirements from the health and social care professions for effective communication

Overcoming barriers to communication within the workplace
Formal and informal communication within the workplace

You will undertake 50 hours of negotiated work experience