This module meets the Care Certificate Standards: 2. Your personal Development; 4. Equality and Diversity; 6. Communication



This module will prepare you with the essential communication skills required to be effective and reflective communicator and to communicate successfully in the workplace. Engage in self-reflection, self-assessment, self-motivation, independent thinking and learning, problem-solving and time management to aid effective communication and inclusive team working in the workplace.

Explore and develop effective communication skills of listening, questioning, team working, accepting differences of opinion, and showing sensitivity towards others, vital skills for health and social care professionals.

Identify and practice various methods of inclusive online and face-to face communication within the workplace to enhance employability skills, e.g., meetings, agendas, minutes, letters, reports, telephone calls and e-mails etc., and develop knowledge of ethical and confidential use of such methods.

Explore equality and diversity within the context of conveying effective communication skills within the health and social care environment.

Presentation skills, role plays and mock vivas to enhance skills and reduce presentation anxiety.

Undertake 50 hours of negotiated work experience in a health and social care environment.

The assessment links to all the learning outcomes. The assessment will enable students to address each of the three learning outcomes. Each specific area will be weighted in such a way to enable students to succeed without fear of failure from one element.

Reflective log based on 50 hours in practice and learning experiences during the module using a model of reflective practice and supported by appropriate literature. Assesses written communication skills.

Oral presentation/interview (Viva) of the Reflective Log to assess communication skills. Assesses oral communication skills. 10-minutes individual oral presentation related to the Reflective Log followed by 5-minute questions.

Scheduled Learning and Teaching Activities: (30¿hours)¿¿

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You will attend lectures, workshops and sessions on key¿topics.¿There will be opportunities to participate¿in small groups to explore some of the key issues raised in lectures and undertake practical and scenario-based communication skills tasks and activities.



Guided Independent Study: (170¿hours)¿¿

50 hours: Independent reading - You will be expected to read the recommended reading, utilise the learning materials which you will have full access to via Blackboard and the library.



50 hours: work experience

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70¿hours: Undertake the directed group work, necessary research and analysis and development of skills to inform formative and summative assessments Directed group work in preparation for formative assessment presentations



You will be expected to have made use of the relevant library resources, research and web-based sites to identify relevant academic texts and journal articles to support your work.

1. Demonstrate knowledge and understanding of the principles of effective communication within the context of an inclusive health and social care environment and demonstrate the importance self-reflection on communication skills within this environment.

Knowledge and Understanding, Learning, Communication

2.Identity communication strategies that contribute to effective and inclusive team working and identify potential barriers and propose solutions to effective communication within the health and social care environment.

Learning, Problem Solving, Communication, Application

3. Discuss and reflect on the moral, ethical and professional issues of using effective communication within an inclusive health and social care environment

Knowledge and Understanding, Communication, Reflection

You will have access to a range of materials on and Blackboard VLE including articles, session slides, interactive activities. and session recordings via MS Teams. You will also be able to access a variety of digital material through our Library and specialist databases.

Hargie, O. (2018) A Handbook of Communication Skills 4th ed. London, Routledge

Moss, B. (2020) Communication Skills in Nursing, Health and Social Care (5th Ed.) London, Sage

Rønning, S.B. and Bjørkly, S. (2019) The use of clinical role-play and reflection in learning therapeutic communication skills in mental health education: an integrative review.¿Advances in medical education and practice,¿10, p.415.

Liao F. Murphy, D. Wu, J.C. Chen, C.Y. Chang, C.C. and Tsai, P.F. (2022) How technology-enhanced experiential e-learning can facilitate the development of person-centred communication skills online for health-care students: a qualitative study.¿BMC Medical Education,¿22(1), pp.1-9.

Hopkins, D. and Reid, T. (2018) The Academic Skills Handbook: Your Guide to Success in Writing, Thinking and Communicating at University. SAGE

LinkedIn Learning Sources:

Skills for inclusive conversations

Communicating about culturally sensitive issues

This innovative module will equip you with the key communication skills to work effectively, inclusively and reflectively in the dynamic health and social care environment. This forward-looking module not only supports essential workplace skills and experience to enhance your confidence and communication skills, but it will also support your career advancement to degree level and beyond.