A SEMINAR PRESENTATION of a reflection on your work experience, appropriately referenced (20 MINS), weighted at 30%. (To assess LO3)

A LOG BOOK to include a written REFLECTIVE ASSIGNMENT in the form of a 1000 word essay and ATTENDANCE REGISTER, weighted at 70% (To assess LO's1 and 2)

Guidance on presentation skills will be considered within the module and formative feedback on the presentation and assignment will be provided within group class tutorials

This module meets the care certificate standards:
4: equality and diversity; 6: communication; 9: awareness of mental health, dementia and learning disability
The module will explore the nature of customer and stakeholder relationships within the health and social care environment, considering physical, mental health and learning disability services. This will focus on the role and power of public, patient and wider stakeholder involvement in relation to the implementation of health policy and the importance of communicating key health messages across the wider community. The context for this will be the multi-professional, multi-disciplinary nature of health care and the need to work effectively across organisational boundaries to both understand and influence stakeholder interests. The module will also include the requirement to undertake a project on a chosen health-related issue relevant to the course whilst on a work experience placement.
Key topic areas within the module will include:
Communication and influencing skills,
Dealing with, and effectively using, the media,
Principles of Social Marketing,
Professional/public engagement (eg Transactional Analysis technique),
Group facilitation techniques,
Dealing with complaints, confidentiality and Principles and Values underpinning the NHS Constitution
Service user and carer involvement on the development of services provided by stakeholder organisations
Contemporary policy and its impact upon stakeholders and the health and social care services provided

70 hours of Work experience in an area to support the presentation and reflective account.

Scheduled Learning and Teaching Activities: (50 hours)
20 hours lectures
10 hours group work
20 hours individual Student activities

Guided Independent Study: (250 hours)
30 hours accessing world wide web
60 hours reading and library study
70 hours work experience
70 hours preparation for project presentation
20 hours groups activities in preparation for group tutorials

Library and web-based sources
IT resources including Power point
Blackboard
Core texts
Study skills CD Rom

1. Demonstrate a critical understanding of key issues for customer and wider stakeholder engagement
(SG: 2, 3) (Knowledge and Understanding, Learning)

2. Critically analyse one key issue from customer and wider stakeholder engagement.
(SG: 3, 5, 6) (Analysis, Application)

3. Reflect upon and critically evaluate the role of multi-disciplinary teams in relation to understanding and influencing stakeholder engagement (SG: 1, 2, 3, 5, 6) (Problem Solving, Reflection)

Baggott, R (2015) Understanding Health Policy. 2nd Edition. Bristol. Policy Press.

Lee, N.R. Kotler, P (2016) Social Marketing: Changing behaviours for good. 5th Edition. London.