Module Handbook
Recommended Texts
I.T. Facilities with access to Moodle
Role Play Scenarios

24 contact hours to include:
lectures (16 hours)
group work (4 hours)
formative role play sessions (2 hours)
individual student activities (2 hours)
tutorials

Independent study hours: (126)
to include:
Accessing the World Wide Web (20hrs)
Reflective Practice (40hrs)
Preparation for Assignments (50hrs)
.Group Activities in preparation for role play assignment (16hrs) Total = 126 hrs

accessing the world wide web
reflective practice
preparing assignment
groups activities in preparation for role play assignment

Summative Assessment
An assessed role play based on a relevant adult social care scenario. The student will take the part of a practitioner communicating with an actor taking the part of an individual accessing adult social care. The student will be assessed for their ability to clearly, appropriately and sensitively communicate within a professional context. (15 minutes, weighted at 25%) Learning Outcome 1.

A reflective journal documenting developing communication skills. This should include tasks completed during class time, evidence of reflection in relation to developing communication skills and an evaluation of the role play used to assess Learning Outcome 1. (1,000 words, weighted at 75%) Learning outcomes 2 & 3.

Both summative elements must be passed in order to pass the module.

Formative Assessment
Role play activities with peer and tutor feedback. Individual tutorials to measure progress with reflective journal.

This module provides opportunities for development of personal and professional communication skills in individual practice and within a multi-disciplinary context. Appropriate communication, with a level of personal responsibility, taking into account potential barriers to communication and the needs of diverse groups, individuals and communities is expected.

Scenarios of student and placement issues will be investigated and problem-solved through role plays.

Specific Topics to be studied included:
Communication Skills including Active Listening, reflection, summarising, silences, paraphrasing, empathic response and interview skills
Non-verbal communication
Model of Helping, e.g. Egan's Three Stage Model, transactional analysis
Safeguarding, child protection and the protection of vulnerable adults
Diversity & equality, power relationships, the promotion of empowerment, and advocacy, English as a second language
Working with diverse groups for e.g. BME, autism, those with dysphasic and aphasic conditions, and mental health conditions, the cultural heritage of communication
Working with families and communities
Inter professional and multi-agency working
Recording, confidentiality, disclosure, sharing information and data protection
Simulated practice skills, as an assessed live interview

Hargie, O., Dickson, D. (2003) Skilled Interpersonal Communication: Research, Theory and Practice, London: Routledge
Koprowska, J. (2005) Communication Skills and Interpersonal Skills in Social Work. Exeter, Learning Matters
Moss, B. (2007) Communication Skills for Health and Social Care, London: Sage Ltd
Thompson, N. (2002) People skills 2nd Edition. Basingstoke, Pelgrave Macmillan
Trevithick, P. (2005) Social Work Skills- A Practice Handbook. Maidenhead. Open University