Completion of a 1500 word assignment.

Upon completion of this unit students will have a strong understanding of all aspects of running a hotel/hospitality establishment, from housekeeping and general maintenance to Licensing Law and the Principles of Food and Beverage Management. Indicative content includes:

• Excellence in Guest Service Management (Customer Service)
• Principles of Hospitality Law (licensing, weights & measures)
• Hotel & Resort Management – links btw departments and communications between departments (e.g. reception, maintenance, reception, front of house)
• Principles of Food and Beverage Management – difference in menus, types of service- room and restaurant/ fast food, allergies, and religious requirements. Hot and cold beverages and services styles – profit levels for beverages
• International Experience in Hospitality Management -International guests and their requirements – expectations
• House Keeping & General Maintenance – room service, cleanliness, accommodation allocation. Yield management
• Principles of Hospitality Management

Students will gain the skills and ability to enter the working world, and a 'tool box' that can be applied to a range of careers in the hospitality environment.

1. Develop an understanding of key concepts and theories around hospitality and hotel management Knowledge and understanding

2. Demonstrate application and analysis of hospitality and hotel management theories to ‘real life’ scenarios.
Learning,
Analysis,
Communication

Libraries for textbooks and journals
Lecture notes and handouts

Mullins, L. J & Dosser, P (2013) Hospitality Management and Organisational Behaviour 5th edition

Knowles, T. (1998) Hospitality Management: An introduction 2nd edition

Johnston, R., Clark, G. Shulver, M. (2012) Service Operations Management Improving Service Delivery 4th edition

The learning strategy for this module is based around students committing a total of 150 hours of activities towards achieving the learning outcomes. These will be split between 39 hours of direct contact with a tutor and 111 hours of directed, guided and self-study, together with preparation for and completion of the assessment tasks. Learning support material will be provided for the module.
The module will draw upon a mixture of activities including lectures, web-based activities, case study analysis, relevant videos and in-class discussions, individual and group problem solving and self-directed learning.