Module Descriptors
PRINCIPLES OF NURSE-LED TELEPHONE CONSULTATION
XCPD60486
Key Facts
Faculty of Health Sciences
Level 6
15 credits
Hours of Study
Scheduled Learning and Teaching Activities: 50
Independent Study Hours: 100
Total Learning Hours: 150
Assessment
- VIVA weighted at 100%
- CLINICAL PRACTICE weighted at 0%
Module Details
Module Special Admissions Requirements
Qualified Healthcare Practitioner, and engaged in telephone consultations / triage with Out of Hours Service, or Primary Care.
Module Additional Assessment Details
Viva Voce - a 25 minute viva based on a clinical scenario testing learning outcomes 1, 2 and 3. This will be based on an unseen scenario that will mimic a typical presenting symptom that would occur in primary care and out of hours service
Clinical Proficiency document that will test learning outcome 1 and 2. (Pass/fail).
The Clinical proficiency document will demonstrate competency at the level of Intemalisation (Steinaker and Bell Experiential Taxonomy) in all relevant areas. This will require a signature against all clinical learning hours (15 hours supervised clinical practice)
Both elements of assessment must be passed.
Formative: Reflective analysis of critical incidents with feedback facilitated through group discussions, mentor feedback and tutorials.
Clinical Proficiency document that will test learning outcome 1 and 2. (Pass/fail).
The Clinical proficiency document will demonstrate competency at the level of Intemalisation (Steinaker and Bell Experiential Taxonomy) in all relevant areas. This will require a signature against all clinical learning hours (15 hours supervised clinical practice)
Both elements of assessment must be passed.
Formative: Reflective analysis of critical incidents with feedback facilitated through group discussions, mentor feedback and tutorials.
Module Indicative Content
Principles of telephone triage in `Out of Hours' services and Primary Care dealing with patients over the telephone; communication skills including history taking; consultation skills; clinical decision making processes and prioritising; Symptom recognition and management of common presenting problems; professional accountability including legal and ethical issues; managing vulnerable clients
Module Learning Strategies
Lead lectures - 15%
Case Scenario Analysis - 6%
Tutorials - 3%
Clinical Practice Sessions (15 hours within contact time 6%)
Independent Study - 70%
Case Scenario Analysis - 6%
Tutorials - 3%
Clinical Practice Sessions (15 hours within contact time 6%)
Independent Study - 70%
Module Resources
Internet access: library services including texts, journals, video; clinical practice mentor; access to primary care service that operates telephone triage service and out of hour's service. Laptop and projector.
Module Texts
Bickley L S (2004) Bates Guide to Physical Examination and History Taking. Lippincott J.B. Philadelphia ISBN 078175819X
Briggs J K (2001) Telephone Triage Protocols for Nurses. 2nd Edition. Philadelphia. Lippincott. ISBN 0781726863
Dimond B (2004) Legal Aspects of Nursing. Prentice Hall. London ISBN 0582822785
Johnson G, Hill-Smith I and Ellis C (2000) the Minor Illness Manual. Radcliffe Medical Press. Oxford. ISBN 1-85775-482-4
Ramrakha P.S., and Moore K. P. K. (2004) Oxford Handbook of Acute Medicine 2nd Edition. Oxford University Press. ISBN 019820727
Briggs J K (2001) Telephone Triage Protocols for Nurses. 2nd Edition. Philadelphia. Lippincott. ISBN 0781726863
Dimond B (2004) Legal Aspects of Nursing. Prentice Hall. London ISBN 0582822785
Johnson G, Hill-Smith I and Ellis C (2000) the Minor Illness Manual. Radcliffe Medical Press. Oxford. ISBN 1-85775-482-4
Ramrakha P.S., and Moore K. P. K. (2004) Oxford Handbook of Acute Medicine 2nd Edition. Oxford University Press. ISBN 019820727