Module Descriptors
INTRODUCTION TO CONSUMER ADVICE (DL)
XSWK40081
Key Facts
Faculty of Health Sciences
Level 4
15 credits
Hours of Study
Scheduled Learning and Teaching Activities: 30
Independent Study Hours: 120
Total Learning Hours: 150
Assessment
- ASSIGNMENT weighted at 50%
- ASSIGNMENT - SECOND ASSIGNMENT weighted at 50%
Module Details
Module Learning Strategies
The focus of this award is on a mix of independent as well as directed study. There is an opportunity to undertake a range of collaborative work with other participants on-line.
Contact Hours (30) on this module this means your on-screen hours engaging with the online study materials contained within the `Course Information?, `Course Documents? `Communication? and `Assignments? sections of the module virtual learning environment (VLE).
Independent Study (120) means on-line and off-line activity including working on tasks/exercises/activities and within the discussion forums, relevant background/supplementary reading, and assessment preparation and completion.
This module will be delivered by the use of a VLE `Blackboard?.
The VLE `Blackboard? will provide a structured environment for progressing through this module. The `Course Information? section contains essential module information, the award handbook, the module descriptor and a section, which contains the aims and objectives of the module. The `Course Documents? section contains all the study material necessary to complete the module, together with activities associated with this material. Within the `Communications? section there are a number of forums, which will enable interactive, asynchronous discussion, which supports student learning and allows for formative assessment of individual progress.
Participants are encouraged to communicate with the tutor and their fellow students using email, telephone, the discussion forums and the bulletin board in the gateway and to do so if there are matters needing assistance and support.
Web-based material will be utilised to support all aspects of the module, providing links to latest Government information and latest case law and legislation.
As this is a distance learning award, participants will need to adopt a disciplined approach to study and work for example by ensuring that activities, tasks and assignments are completed within specified time limits and that discussion with others takes place.
Contact Hours (30) on this module this means your on-screen hours engaging with the online study materials contained within the `Course Information?, `Course Documents? `Communication? and `Assignments? sections of the module virtual learning environment (VLE).
Independent Study (120) means on-line and off-line activity including working on tasks/exercises/activities and within the discussion forums, relevant background/supplementary reading, and assessment preparation and completion.
This module will be delivered by the use of a VLE `Blackboard?.
The VLE `Blackboard? will provide a structured environment for progressing through this module. The `Course Information? section contains essential module information, the award handbook, the module descriptor and a section, which contains the aims and objectives of the module. The `Course Documents? section contains all the study material necessary to complete the module, together with activities associated with this material. Within the `Communications? section there are a number of forums, which will enable interactive, asynchronous discussion, which supports student learning and allows for formative assessment of individual progress.
Participants are encouraged to communicate with the tutor and their fellow students using email, telephone, the discussion forums and the bulletin board in the gateway and to do so if there are matters needing assistance and support.
Web-based material will be utilised to support all aspects of the module, providing links to latest Government information and latest case law and legislation.
As this is a distance learning award, participants will need to adopt a disciplined approach to study and work for example by ensuring that activities, tasks and assignments are completed within specified time limits and that discussion with others takes place.
Module Resources
Computing facilities will be needed to access material on the web and specialist on-line databases.
Access to appropriate texts, legislation and case law
Access to appropriate texts, legislation and case law
Module Special Admissions Requirements
Nil
Module Texts
? Lowe, R. and Woodroffe G. Consumer Law and Practice, 6th ed. London, Sweet & Maxwell, 1999 .
Module Additional Assessment Details
This module will be assessed by the successful completion of;
a) five short 100 word essays on a range of related topics (500 words).This represents 25% of the assessment for this module. This will assess learning outcome 1
and
b) a case study based assessment of 2000 words. This represents 75% of the assessment for this module. This will assess all of the learning outcomes 2-6.
a) five short 100 word essays on a range of related topics (500 words).This represents 25% of the assessment for this module. This will assess learning outcome 1
and
b) a case study based assessment of 2000 words. This represents 75% of the assessment for this module. This will assess all of the learning outcomes 2-6.
Module Indicative Content
The module provides an introduction to the key rules and principles governing consumer law in England and Wales. It aims to build on legal knowledge already acquired to enable those taking the module to locate, understand and apply legal rules relevant to the consumer in an advice work context.
Topics to be included, in line with the CLS Quality Mark Standard for Generalist Help include:
? Contractual and tortious liability in the consumer context.
? Overview of consumer protection legislation
? Credit agreements
? Defective goods and services and refusal to supply goods and services
? Disability Discrimination Act 1995 in the consumer context
? Redress and enforcement of consumer law
Topics to be included, in line with the CLS Quality Mark Standard for Generalist Help include:
? Contractual and tortious liability in the consumer context.
? Overview of consumer protection legislation
? Credit agreements
? Defective goods and services and refusal to supply goods and services
? Disability Discrimination Act 1995 in the consumer context
? Redress and enforcement of consumer law