The learning strategy for the module requires students to commit 150 learning hours (including assessment) of this there will be 12 hours of class support and 138 hours of independent and self directed study.

Learning support material will be provided for the module.
The lecture / tutorial pattern may vary with some activities taking place in medium sized workshop groups.
There will be formative assessment to monitor progress during the module, in addition to the summative assessment (oral presentation short report and exam)

- Understanding and defining the role and context of operations: effective operations management - the activities of operations management - the strategic role of operations -
- The design of products and services: designing processes - the volume variety effect on design - from concept to specification.
- Planning and control of resources: the nature of planning and control - capacity management, inventory control, and supply networks
- Workforce management and Job design: the design of jobs - behavioural approaches to job design.
- Operations improvement: measuring and improving performance - quality management and excellence models
- The operations Challenge: globalisation - social responsibility - environmental responsibility

A GROUP PRESENTATION weighted at 50%. An individual multi choice exam weighted at 50%.

The presentation assessment will be case study based and examine aspects of service operations management. This will comprise:

A group based oral presentation and group 1000 word report at the end of
Semester 1 (Learning Outcome 1, 2, 3 & 4) 50%

A one hour multi choice exam at the end of Semester 1 (Learning Outcomes 1, & 4) 50%

Business Library
Internet
PC with 'Office' software
Case Library

Slack N., Chambers S. & Johnson R. (2004). Operations Management, 4th Edition. FT Prentice Hall. (ISBN 0 273 67906 6)
Johnson R. & Clark P. (2005). Service Operations Management. 2nd Edition. FT Prentice Hall. (ISBN 0 273 68367 5)