Module Additional Assessment Details
1. 2000 word assignment report (LO 1-3) (80%)
2. Oral presentation (10 minutes) (LO 1) (20%)
Module Texts
Chaffey D., Wood S. (2005). Business Information Management: Improving Performance using Information Systems. Prentice Hall. London.
Doyle D., Kaner S., Lind L., Toldi C. (2007). Facilitator¿s Guide to Participatory Decision Making. Wiley & Son. USA.
Gopal, Namita. (2009) Business Communication. New Age International. New Delhi. [Available on Ebrary]
Mullins L J. (2010) Management and Organisational Behaviour (9th Ed) FT Pearson Education Ltd. marlow.
Naylor J (2004) Management, Pearson Education Ltd. Harlow.
Northedge Andrew (2005) The Good Study Guide, The Open University
Streibel, Barbara J. (2007) Plan and Conduct Effective Meetings: 24 steps to generate meaningful results. McGraw-Hill. New York.
Module Learning Strategies
This module requires candidates to commit to 150 learning hours (including assessment) of which a minimum of 24 hours will be direct supported learning (including lectures, tutorials, workshops, case studies, in-class group discussions, videos, workbooks and computer-based learning). This number of hours may increase due to client-specific requirements. During your independent study you will be expected to analyse company specific data, research academic literature and complete electronic information gathering in order to widen your subject knowledge to satisfactorily complete a work based assignment.
Module Indicative Content
This module will look at the essentials of effective communication in all its forms relevant to an Operational Manager. Indicative content is expected to be diverse in nature, reflecting the issues that are current and/or of direct concern to the students at the time. For the core content of this module typical areas might be selected from the aspects listed below but other aspects may be added/subtracted as considered appropriate:
communication process
communications media
non-verbal communications
presenting information in oral or written form
academic writing and referencing
efficient and effective handling of information
the use of information in decision making, including the gathering of valid information and the analysis of such information