1. 1200 word assignment report or multiple choice assessment (LO 1-3) (80%)
2. Oral presentation (LO 1) (20%)

This module will look at the essentials of effective communication in all its forms relevant to an Operational Manager. Areas to be covered will include:

communication process
communications media
non-verbal communications
presenting information in oral or written form
academic writing and referencing
efficient and effective handling of information
the use of information in decision making, including the gathering of valid information and the analysis of such information

None

This module requires candidates to commit to 150 learning hours (including assessment) of which a minimum of 24 hours will be direct supported learning (including lectures, tutorials, workshops, case studies, in-class group discussions, videos, workbooks and computer-based learning). This number of hours may increase due to client-specific requirements. During your independent study you will be expected to analyse company specific data, research academic literature and complete electronic information gathering in order to widen your subject knowledge to satisfactorily complete a work based assignment.

Edward E, Ward J & Bytheway C (1995) The Essence of Information Systems (2nd Ed); Prentice Hall
Macmillan Maureen (1999) Communication across cultures; Guirdham
Northedge Andrew (2002) The Good Study Guide, The Open University