This module will look at a range of key communication topics/skills needed by the Tactical (Middle) Manager. It will include :

analysis of a range of communication methods
management of meetings
Essentials of effective communication in all its forms relevant to an Operational Manager.
efficient and effective handling of information
use of information in its use in decision making, including gathering information and its analysis
research skills
presenting information in written and in oral form
academic writing and referencing
application of creativity to forms of communication

This module requires candidates to commit to 150 learning hours (including assessment) of which a minimum of 24 hours will be direct supported learning (including lectures, tutorials, workshops, case studies, in-class group discussions, videos, workbooks and computer-based learning). This number of hours may increase due to client-specific requirements. During your independent study you will be expected to analyse company specific data, research academic literature and complete electronic information gathering in order to widen your subject knowledge to satisfactorily complete a work based assignment.

None

Edward E, Ward J & Bytheway C (1995) The Essence of Information Systems (2nd Ed); Prentice Hall
Macmillan Maureen (1999) Communication across cultures; Guirdham
Northedge Andrew (2002) The Good Study Guide, The Open University

1. 1200 word Assignment (LO 1, 2 & 3) (60%)
2. 1hr Examination (LO 1, 2 & 3) (20%)
3. Presentation (LO 1) (20%)